This is How We Do It
(The Sales Process)
(The Sales Process)
This is when you determine the reason for the customers visit and ask questions to build value.
What is the understand step?
This device from samsung is perfect for adding your kids to your plan because it is currently ZERO DOLLARS a month on a new line.
What is the Galaxy a17?
This is the Percent customers get off of their bill when they have AT&T for both their wireless and internet.
What is 20%?
This metric was removed from power ranks, but still requires 80% for full payout.
What is CSAT?
This is the expectation every time you see a customer available for broadband.
What is enter a lead?
This is when we meet them at the door to exchange names and assure them we can help them out.
What is the greet step?
Att will give customers this apple device with up to $1,100 in bill credits when purchasing with trade in worth $230+.
What is the iPhone 17 pro?
Customers aged 55+ can receive 2 wireless lines and AIA/Fiber 300 for this price.
What is $99?
These are the dates that you can earn extra money selling Samsung devices with Spring Forward Rewards.
What is April 1st-June 30th?
Ripped jeans, leggings, hoodies, hats, tshirts and a dirty/disheveled appearance.
What are things outside team colors? things we cant wear?
This is when we make sure they have no other concerns, make sure they understand how their billing will look, and review all the changes we made for them.
What is the educate step?
Customers can receive up to this amount in bill credits when porting in on a BYOD device.
What is $360?
This is the activation credit new AIA-B customers receive over the next 36months.
What is $360?
This qualifier replaced drop rate in the protection Metric.
What is 5% HTP?
1. Verify imei, plan, and device condition.
2. Enter details accordingly.
3. Hand the customer a receipt EVERY TIME.
4. IMMEDIATELY secure device in appropriate location.
What is the trade in process?
This is when we offer our contact info, create a follow up lead, make sure they are expecting the CSAT survey, and walk them to the door.
What is the thank step?
AT&T is giving a $300 Visa Reward Card for what type of customers who purchase a smartphone on a 36 mo. AT&T Installment Plan, either new activation or port-in?
Who are FirstNet customers?
This is the discount new fiber customers receive for 1 yr when activating 1Gig service.
This is the amount a new Fiber 1G or AIA pays a seller who has hit a 9.0+ power rank.
What is $60?
This is the time and amount of people allowed to clock in before the store opens.
What is one person, 15min before open?
(flagships-2ppl)
This is when we utilize the things we’ve learned to offer them a complete solution.
What is the Recommend step?
When purchasing an iPhone 17, customers can add either an apple watch or ipad (or both) for a device installment of how much monthly?
What is 99cents?
This metric replaced Fiber in out-of-footprint (AIA only) stores.
What is CRU/FN?
This is the amount an Elite PPVGA pays out when a rep meets a 9.0+ power rank.
What is $80?
Responsible for checking ipog and making sure the store is clean and audit ready every day.
(devices on, accessory pegs full, etc.)
Who is EVERYONE?