Resorts
What year was Royalton St. Lucia opened?
2017
How old must a UK tour be to qualify as a CT?
39
Where is Royalton Splash located?
Mexico
How many menu options does the romantic dinner have?
2
What time does the is sales line run?
8 am - 1 pm
What are the various Royalton Brands?
Royalton, Hideaway, Chic, Splash, Planet Hollywood, Grand Lido, Mystique, Starfish
Who classifies an interatrial couple?
The man
How many Resorts does Royalton have in Jamaica?
2
Name the 4 excursions that marketing has 20% off on?
Tout Baguy, Arial Tram, Horseback riding, Caribbean/piton sunset cruise
Explain the full WBD process?
*Courtesy call
*Issue Welcome Packet
*Pitch
*Deliver WHSYY
*Post daily Report
How many Royalton resorts are there?
27
What are the disqualified countries?
Trinidad & Tobago, Argentina, Dominican Republic, Cuba, Venezuela, Jamaica, Bolivia
Name the countries that have Royalton Resorts?
Mexico, Jamaica, Dominican Republic, Antigua, Costa Rica, Grenada, Cuba, Barbados
How many restaurants/ food areas are there at the resort?
11
Explain the full arrival process?
*Hostess meets and assigns guest
*Booker escorts to front desk
*Booker brings the guest to tag the bags
Booker walks the guest to the room and does orientation
Which Brand’s slogan is “Party Your Way”
Chic
What is the age for wedding and incentive groups to classify as a CT?
28-34
Name the Royalton Resorts in located in Mexico?
Splash, Revierra, Chic, Plant Hollywood
What are the 3 main services of the Diamond Club?
Butler Service, Preferred room locations, Private designated areas
List the steps of the Pitch?
1. Positive Mindset
2. Stop the Unit
3. Discover/Qualify
4. Pitch
5. Gift
6. Close
7. Information Confirmation
8. Make a Commitment
How many Planet Hollywood Resorts are there?
3
What are the qualifiers of a tour?
Demographics, age, marital status, employment, presentation time, gifts, Id’s and CCs
What countries have Hideaway Resorts?
St. Lucia, Mexico, Dominican Republic, Jamaica
Name 3 Hotel activities?
Water sports: kayaking, snorkeling, and introductory scuba diving lessons
Beach volleyball
Ping pong
Cooking classes
Dance classes
Trivia games
Aerobics classes
Weight training with professional instruction
Explain the process of Prime from person to person?
Booker to Supervisor to Hostess to Sales manager to Liner to VLO to members services