Communication
What type of communication style: Take-charge and want control of themselves, others and situations. Task-oriented, drivers and are only focused on the end goal
What is a Controller
A particular group that your message or product is aimed at.
target audienc
Which note taking strategy has you divide a page into 3 sections for your notes, key points, and summary
Cornell Notes
What are ways to communicate in business?
in person, email, phone, letter, memo, social media, etc.
United Airlines say "Fly the friendly skys" that is an example of?
slogan, motto, catchphrase
What type of communication style: Outgoing, thrive on change and enjoy meeting people. They get their energy from others and therefore work best when brainstorming with others to make a decision and take action
What is a: Socializer
Carbon Copy
A shortened form of a word or phrase (idk, omg)
Abbreviation
Are generally short means of written communication within an organization. They are used to convey specific information to the people within an organization
Memoranda (Memo)
The way a business and employees of the business communicate and interact with their customers
Customer Relations/Customer Service
What type of communication style: Easy-going, relationship-oriented, and enjoy working with people to work towards a consensus
What is a: Collaborators
What is the criteria used when editing written work?
Proper sentence structure
Appropriate punctuation
Correct spelling
What are the 4 note-taking strategies?
Cornell, charting, outlines, mapping
The Five C's of Business Writing are:
Clear, Concise, Courteous, Complete, and Correct
Develops customer trust in a product or service
Allows company to seek and act on customer feedback to improve products or services
Develops repeat business
Establish long term success
Importance of positive customer relations
What type of communication style: Detail-oriented, logical thinkers who analyze others and situations. Work best alone to come up with solutions, and therefore may take more time to make a decision and take action
What is an: Analyzer
What are the 4 effective group discussion techniques:
•Listen well
•Take turns well
•Provide accurate information
•Lead the way
List one of the commonly used graphic aids?
Table, bar graph, line graph, pie chart, picture, diagram
You speak to your supervisor about a problem you are having with a co-worker. Together you have come up with a plan to send an email to the co-worker calmly explaining your concern and make sure your supervisor gets a copy of the email without letting the co-worker know. What feature of email should you use?
BCC (Blind Carbon Copy)
Are long-term, mutually beneficial relationships between a customer and a company. These relationships are built by creating a stable environment of trust that results in the continued growth of both the customer and the organization
Positive customer relations
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
What is: Verbal
List one of the procedures for participating in group discussions?
•Ask questions
•Build on someone else’s comment
•Volunteer a new idea
•Point out missing information
•Help the group summarize what’s been said
What is one common approach to organizing information?
Chronological, problem and solution, order of importance, deductive, inductive
What are aspects of the revision process?
Rereading for meaning
Adding
Rearranging
Removing
Replacing
Be customer focused, offer quality service and keep customer happy are all part of what?