Chapter 11
What is a process?
A series of steps of tasks required to achieve a specific goal
What is one question you ask yourself during the improving process?
how can we improve, how can we use information technology to perform these processes?
What dies B2C mean?
business to consumer
What is explicit knowledge?
expressed easily, easily shared "knowing that"
What is knowledge?
knowledge is the application of information
What is a subprocess?
The process behind every process.
What does ERP stand for?
Enterprise Resource Planning
What are 2 types of business interactions? (4 total)
Business-to-Consumer (B2C)
Business-to-Business (B2B)
Consumer-to-consumer (C2C)
Government-to-constituent (G2C)
What is Tacit knowledge?
difficult to communicate but rooted in life experiences "knowing how"
What is wisdom?
Wisdom is using knowledge for the greater good
Fundamental reengineering, examining why a firm do things a certain way, is also called ______?
rethinking
Enterprise systems include 2 perspectives and 1 prospective. Name 1. (H,F,P)
Hierarchal perspective
Functional perspective
Process Prospective
What is the difference between organic and sponsored links?
organic responds to your search and sponsored are paid advertisements that sometimes connect to your search
Name 1 decision support system. (3 total)
cognitive map, decision table, decision tree
What is the theatre called that Shakespeare performed his plays?
the globe
Name 1 of the levels of change.
Automate (first order)- technology performs process more efficiently
Informate (second order)- technology informs people
Transform (Third Order)- fundamental change of process
What is one of the 3 hierarchical perspective?
strategic, tactical, operational
Name an e-business trend
-mobile business
-global e-business
-e-government
What is data mining?
Data mining is a process of extracting and discovering patterns in large data sets involving methods at the intersection of machine learning, statistics, and database systems
What are the three main ways to use information (c, ps, dm)
communication, process-support, and decision making
What is 2 goals of BPR (out of 4)?
effectiveness, efficiency, internal control, compliance
What is the customer service lifecycle? (4parts)
Engage, transact, fulfill, service
What enables business to consumer business (name 2 of 4)
-easy to navigate website
- network bandwidth
- intnerproperability
- critical mass
Name 2 knowledge resources.
Experiential knowledge: tacit; can be shared through common experiences and interpersonal communication.
Conceptual knowledge: explicit; embodied in language, symbols, and images.
Systemic knowledge: explicit; has been systemized and packaged.
Routine knowledge: tacit; embedded in organization’s practices.
What is Richard Petty's middle name
Lee