Apply Verbal Skills
Record Information
Business Writing
Customer Relations
Bonus
100
_________ enjoy easy going relationships and working with other people.
Collaborators
100
_______ is a note taking strategy used to categorize information and helpful in taking notes that may be in chronological order.
Charting
100
_______ communication means the communication is used inside the business.
Internal
100
The way a business and employees of the business communicate and interact with their customers.
Customer Relations
100
What is Mr. Nike's favorite food?
YOU BET IT'S MAC AND CHEESE.
200
One way to know your target audience (person or groups you will address) is to properly _________.
Research
200
When organizing information to put in a business report, it is important to develop a ________.
Outline
200
Making sure all important/needed information is included when writing a letter ensures that the letter is _________.
Complete
200
Seeking ______ is one way a business can do to improve their customer service.
Feedback
200
A business letter is used to communicate _______ the business.
Outside
300
After you research, you should develop a _________ to help you plan communication with your target audience.
Strategy
300
"The information may be required later," is a reason that it is important to take accurate and factual _______.
Note
300
Including goals and tasks in a letters that ensure the receiver knows their goals is a _____ oriented letter.
Results
300
Nike's "Just Do It" is an example of a _______?
Motto, Catchphrase, Slogan
300
A _____ block can be found on the bottom of an email including things like your: Name, Job Title, Address, Phone Number.
Signature
400
When defending ideas objectively, you must be prepared and _______.
Practice
400
Organizing information before preparing a report is important because it allows you to arrange finding in a ______ manner.
Logical
400
If I am writing to inform you that you are being fired, the writing is___________.
If I am writing to inform you that you got the job you applied for, the writing is _______.
Negative/Positive
400
Hiring the right and friendly employees is part of _______ customer service.
Good/quality
400
What type of communication style is used for evaluations and counseling interviews with employees?
Formal
500
•Ask questions
•Build on someone else’s comment
•Volunteer a new idea
•Point out missing information
•Help summarize what’s been said
Are all part of __________ discussions?
Group
500
A textual graphic that can be used in a business report is referred to as a ________?
Flowchart
500
What are the 5 C's of Communication?
Clear
Concise
Courteous
Complete
Correct
500
Businesses should understand that every customer is ________.
Unique
500
When formatting a full-block business letter, do you include or not include paragraph indents?
You do not.