Reports
Organized presentation of information.
What is a report?
Daily and routine are usually this type of message
What are neutral messages?
It can range from informal to formal for communication.
What is the delivery method for your presentation?
To tell the truth about the organization, the situation, the performance or problem.
What is the purpose of "bad news" communication?
It describes who your audience is, what they know about the topic, what they know about you, how they will react to the message.
What is audience analysis?
Data collected by a third party for some other purpose.
What is secondary data?
The main idea is always included in this part of the message.
What is the open?
It is the very first part of your open.
What is your hook?
It is the First Commandment for communicating bad news.
What is treat people with respect and dignity by telling the whole truth.
Ethos, Pathos and Logos
What are Aristotle's persuasion strategies?
Examples of primary data.
What are observations, surveys, and experimentations?
The supporting detail and explanations are included in this part of your message.
What is the main body of the message?
What is part of the body of the presentation?
Give your audience forward-looking assurance that they will get through this.
What is one of the five strategies for delivering bad news?
Reciprocity, Scarcity, Authority, Commitment and consistency, Consensus, Liking
What are the six principles of persuasive messaging?
Accuracy and reliability must be reviewed.
What is evaluating web sources?
Specific, Selfless, Sincere, Spontaneous, Short
What are the five Ss of Goodwill messages?
Sum up your key messages in this part of the presentation.
What is the close?
What are the two methods for communicating bad news?
AIDA is the acronym for a pattern of persuasion and stands for these components.
What is Attention, Interest, Desire, Action?
Should be used when information can be provided easily and quickly.
When should you use a questionnaire?
What is a recognition message?
Use these to supplement your content.
In a crisis situation it is more advised to use this method.
What is the direct method?
All persuasive communications close with this element.
What is a call to action?