Chapters 1, 3 and 4
Chapters 7-8
Chapters 10, 12 and 13
Chapters 14,15,16
Chapter 20
100
Becky's department has seen a number of layoffs in the last two months, and employee morale is very low. This is affecting the work atmosphere and productivity is declining. In this situation, the department manager's primary task will be to
What is influencing
100
When determining goals to increase profitability, a manager assuming his company can gain a larger share of its market is an example of a(an) ________.
What is a premise?
100
Andrew is a mid-level manager with three organizational levels above him and two below him. He has four analysts reporting directly to him. Using Graicunas's formula, calculate the total number of possible relationships between Andrew and his subordinates.
What is 44?
100
Mark finds out that his colleague, Mae, will soon be quitting the company and joining a rival firm. He immediately passes this information on to his teammate Josh, who tells Craig, who in turn mentions it to his secretary. In this way the message spreads from one person to the next, until the entire department knows about it. This is an example of the ________.
What is the single-strand grapevine?
100
The assets available to managers for production are called ________.
What are organization resources?
200
People in the ________ stage may find it difficult to maintain prior performance levels, perhaps because they have lost interest in their careers or have failed to keep their job skills up-to-date.
What is decline.
200
HomeTurf is a retailer of wooden furniture. The firm currently has three stores and has plans to set up two more within the next eight months. This is an example of a(n) ________.
What is an objective?
200
This mode of departmentalization contradicts the principle of the unity of command.
What is matrix?
200
As the manager of a department store, Joan focuses primarily on the work that each employee at the store is doing and provides rewards purely based on performance. This behavior is called ________.
What is job-centered?
200
Refers specifically to the ratio of outputs to inputs.
What is productivity?
300
Ben is a manager at Transit Logistics, a logistics company involved in transportation and storage. He is in charge of monitoring the schedules of the truck drivers who transport the goods. In this scenario, the capital resource(s) of the organization is/are the ________.
What are trucks?
300
The phenomenon of compromising the quality of a decision to maintain relationships within a team is referred to as ________.
What is groupthink?
300
Increasing the productivity of employees by influencing their behavior is one of the purposes of ___________.
What is training?
300
When most individuals join an organization, they are unable to solve task-related problems independently. According to the life cycle theory, this is the appropriate leadership style for these individuals?
What is high task, low relationship?
300
An organization decides to improve its raw material handling process by buying a material handling crane. This is an example of using ________.
What is automation?
400
Which of the following is an error managers frequently make during the controlling function of management? a. not monitoring progress in carrying out plans b. not taking the time to communicate properly with organization members c. not establishing departments appropriately d. not exploring enough viable alternatives for reaching objectives e. establishing improper communication networks
What is not monitoring progress in carrying out plans?
400
The ________ orientation of decision makers makes them believe that the source of all good is outside themselves, and therefore makes them rely heavily on suggestions from other organization members.
What is the receptive orientation?
400
Jacob believes most conflicts are win-win conflicts. He always attempts to overcome them by working out differences with employees. This is the conflict management techniques preferred by Jacob.
What is resolving?
400
The theory based on the concept that individuals compare their inputs and outcomes with their coworkers to determine if they are being treated fairly is the ________.
What is the equity theory?
400
If Barb wants to involve all of her employees in quality control by asking for their ideas for judging and maintaining product quality, she should form a/an ________.
What is a quality circle?
500
Roger is assessing the amount of time and costs involved in completing today's production. Roger is assessing his unit's ________.
What is efficiency?
500
One of the short-term objectives of Alport Corporation, a manufacturer of construction equipment, is "to achieve a 15 percent return on investment (ROI) by September 2011." According to Drucker, this objective relates to ________.
What is profitatbility?
500
When adaptation is high but stability is low, the probability of organizational survival is ___________.
What is low?
500
Eddie Burns is the accounts manager of Avatar Inc., and a very optimistic person. He knows what he wants from his subordinates and believes that they will always do their best to get the work done. Eddie's behavior is consistent with the ________.
What is Theory Y.
500
________ is a plan of action aimed at providing the organization with the right facilities to produce the needed output at the right time.
What is a capacity strategy?
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