MARKETING OVERVIEW
VALUE CREATION
ETHICAL MARKETING
STRATEGIC PLANNING
MARKETING GRAB BAG
100
This comprises the internal and external factors that affect a firm's ability to succeed.

What is marketing environment.

100
What customers receive from a product less what they give up to obtain it is referred to as this.
What is customer value.
100

Ethical standards are widely accepted to be these two things.

What are universal and culturally based.

100
Firms that compete with products that have different characteristics but serve a similar function are known as what?

What is indirect competition.

100

The process of thoughtfully defining a firm’s objectives and developing an approach for achieving those objectives is known as this.

What is strategic planning.

200

These are the FOUR marketing forces.

What are political, global, social, and economic forces.

200

A state of felt deprivation is known as what to a marketer?

What is a need.

200

The lowest determinant of ethical behavior is this standard.

What is legality or "is it legal?"

200

What are the 3 characteristics of good marketing strategies?

What is they must be specific, measurable, realistic.

200

What are the 4 P's of marketing?

What are product, price, place, and promotion.

300

Demographics are an example of this marketing force.

What is social forces.

300

 The four elements of PROMOTION are what?

What is advertising, sales promotion, personal selling, and public relations.

300

An organization's obligation to maximize its positive impact and minimize its negative impact on society is known as this.

What is Corporate Social Responsibility?

300

The marketing strategy of focusing on operational principles, systems, and tools on improving customer satisfaction with the firm's products and services is known as what?

What is operational excellence.

300

This person is responsible for the short term and long term marketing operations and strategy.

Who is the Marketing Manager. 

400

This is the movement of the world economy toward becoming a more interdependent system.

What is globalization.

400

This is typically the easiest and most common marketing mix element to change.

What is price.
400

The highest rung on Carroll's Corporate Social Responsibility Pyramid is this level.

What is Philanthropic Responsibility.

400

The growth strategy that focuses on the sale of existing goods and services to existing customers is known as this.

What is market penetration.

400

A type of for profit organization that has been certified by the non-profit organization B-Lab as meeting rigorous standards of social and environmental performance is known as this.

What is a B-Corp.

500

SWOT is an acronym for what?

What is a firm's strengths, weaknesses, opportunities, and threats.
500

This is the primary means of "capturing value" for firms from customers.

What is price.

500
A triple bottom line organization is known as one that values these three things equally.

What is profit, people and the planet.

500

This growth strategy seeks to attract new customers by offering new products that are unrelated to the existing products produced by the organization.

What is diversification.

500

Relatively permanent and deeply held underlying beliefs and attitudes are known as a person's this.

What are core values.

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