Commonly Used
Category: Order update - Cancel order
Describe the issue: I noticed a pretty bad typo and I won’t be able to use these! I need to place a new order with the typo corrected.
Preferred solution: Cancel
*** Non-Cancellable***
User Error - Typo Error
Category: Print quality - Color not consistent
Describe the issue: The colors used in my logo are so pale you can barely even see the logo on white paper! Not at all what the preview of the card look liked. Colors should be vibrant and attention-grabbing.
Preferred solution: Reprint
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**Reprint was processed through portal with the confirmation of Prepress
PSP Error - Paper - Color Inconsistency
Category: Order update - Change order details
Describe the issue: I would like to add a small note to the package that says “Happy Birthday Carl! I hope you have a great day. Love, Logan”
Preferred solution: Other
Print - General - Special Request
Category: Print quality - Bad image quality
Describe the issue: The size of the front is not legible to read and the color does not match!
Preferred solution: Refund
User Error - Font Size Too Small
Canva Error - Color Conversion Error
Canva Print Order - PAEi0ii0KDM (Banner Delay, July 2021 where we were asked to answer tickets for Banner Issues)
PSP Error - Banners - Delayed Delivery
Category: Order update - change order details
Describe the problem: Please print on both sides
Preferred solution: other
User Error - Double-sided Printing
Category: Print quality - Bad image quality
Describe the issue: Text in the front has a haze fade and the small font in the back is blurry
Preferred solution: Reprint
PSP Error - Paper - Quality Issue
Issue: None of the above
Describe the issue: I would like to print invitations but I want the words to be raised off the paper. For example If you were to run your hand across the invitation, you'd feel the words. It looks high quality. Is this possible?
Print - General - Feedback and Suggestion
Category: Design error - Shifted elements
Describe the issue: I was wondering if I could exchange the shirt I just purchased with some changes. The text in the back is much lower than it looked like it was going to be in the preview. I think it would look better if it was higher up and was 2 lines instead of one.
I was also wondering if you carry v neck shirts. I love the quality of it but the one I received is a crew neck but it's very high up and unflattering.
Please let me know if this is something you can do!
Preferred solution: Reprint
Print - General - Feedback and Suggestion / Print FAQs - Phone Support
Category: Shipping - Order not received
Describe the issue: Tracking shows it was delivered on 6.26.21 but we never got it :(
Preferred solution: Reprint
Courier Error - Paper - Missing Package
Category: Order update - Change order details
Describe the issue: The printing size is too small on the paper. I want to stop production and reorder with the help of someone.
Preferred solution: Other
User Error - Font Size Too Small
Category: Other
Describe the issue: Please cancel my order
Preferred solution: Cancel
User Error - Cancellation - Need More Information
Category: Other
Describe the issue: Wanted to make sure the edges were stretched. I tried to stretch as much as possible. I didn’t see any white lines on the side. Can you confirm for me? Thank you! Elizabeth for Edward Nix business cards.
Preferred solution: Other
Print FAQs - Crop Marks and Bleed on the Editor
Category: Order update - Change order details
Describe the issue: HI! Can you please help me? I placed two orders just now, can they both be added to the $15 Expedited shipping I paid for with the first order? THANK YOU SO MUCH!!!! xo
Preferred solution: Other
User Error - Shipping - Update Shipping Method
Print - General - Feedback and Suggestion
Category: Order update - Change shipping address
Describe the issue: The address for this order is incorrect. Please have this package shipped to:(User's Address)
Preferred solution: Other
User Error - Shipping - Update Shipping Details
Category: Design error - Text/Font error
Describe the issue: On the back side of the page, the first word is cut off with "Activitie" on one line and "S" on a second line
Preferred solution: Reprint
Canva Error - Alignment Issue
Category: Fulfillment - Incorrect quantity/items
Describe the issue: You printed the cards the wrong way round to what I sent for printing
Preferred solution: Reprint
Canva Error - Layout Error
Issue: The Print button is not available
Describe the issue: I cant see the print button pls help me out
Print FAQs - How to Order Print
Category: Shipping - Late delivery
Describe the issue: Hi, when I placed this order, it said that it would have been delivered to me by June 22nd. Instead, it said that it would be delivered to me on the 30th, a week+ later with no notification.
I no longer need this banner.
Preferred solution: Refund
PSP Error - Banners - Delayed Delivery / User Error - No Longer Needed
Category: Shipping - Order not received
Describe the issue: I have four recent print orders. I've received emails that all four orders have shipped. However, when I click the links for tracking, all four orders say the tracking number is invalid.
The tracking number you entered is not valid. Please review or contact the sender to check the number.
Preferred solution: Other
Courier Error - Tracking Details Not Updating
Category: Order update - Cancel order
Describe the issue: Can this order be placed on hold or canceled? Our company is contemplating going in another direction and would like to hold off on ordering.
Preferred solution: Refund
User Error - Cancellation - Change Content
Issue category: Print and delivery
Issue: There are quality issues with my Canva Print order
Describe the issue: the background color is very light that the words are not legible. am i able to submit an alternative color so the words can be seen? thank you!
Canva Error - Color Conversion Error
Category: Print quality - Trim/Cutting not good
Describe the issue: Hello! I need help with printing the correct size for my individual menus. I'm looking to order the 5x7 picture size for my menus can someone assist me.
Preferred solution: Reprint
Print FAQs - Printable Design Types
Category: Print Quality: Poor Image Quality
Describe the problem: All cards came with a strip on the side that is all colored (it looks like it lacked pigment), in addition to the cut that was done with a very poor finish, on the light part of the card it does not appear, but on the colored side it looks like was cut with scissors, the paper is all serrated on top. I didn't like the paper, I think I lost a lot in design quality by printing that way.
Solution chosen: Cancel
**Non-cancellable**
PSP Error - Paper - Quality Issue
PSP Error - Trimming/ Bindery Issue
User Error - Unsatisfied (Paper Type)
Category: Order update - Change order details
Describe the issue: please correct my address on the business cards , Is 6788 Spanish Fort Blvd.
NOT Blve
Preferred solution: Other
No available Category