Printer Troubleshooting

1. Output (streaks, faded, ghost)

100

Toner is low

Remove, shake, and reinsert cartridge

200

Incorrect paper

Change stock (make sure it's for the right type of printer too)

300

Clogged inkjet heads

Clean print heads with print software

400

Dirty toner cartridge head

Clean with activated toner cloth

500

Ghost: Fuser rollers have a toner build up

Run cleaning utility software

Clean rollers with rubbing alcohol and soft cloth

2. Fusing, Damaged paper, Paper not feeding

100

What do you do if the toner isn't being fused to paper?

Replace fuser unit if not heating

200

Incorrect paper chosen in printer settings

Change properties to correct paper type

300

Debris in path of paper

Look for obstructions and paper jams

400

Incorrectly loaded paper: Do not load a paper tray above this 

Do not load above maximum mark

500

Paper not feeding correctly because paper feed roller belt is worn/damaged

Replace

3. Jams, Connection, Garbled characters, Vertical lines

100

Paper jam from multiple paper types in the same tray

Use one type

200

Paper jam from paper guides being too tight/loose

Readjust to proper alignment

300

Unable to connect to printer because it's in sleep mode

Touch onboard control panel to wake printer

400

Garbled characters due to an OS problem

Check OS manufacturer for patch/hotfix

500

Vertical lines on page due to low toner or ink

Remove, shake, and reinsert

4: Queue, Low memory, Access denied, Won't print

100

Queue: There are print driver issues.

Download and reinstall

200

Low memory: There are multiple large complex print jobs at the same time

Run one print job at a time

300

Won't print: Printer is not AirPrint compatible

Use a printer compatible for AirPrint and corresponding "i" devices

400

Low memory: Memory not sufficient

Upgrade printer memory if you can

Replace, if not

500

Access denied: During install, credentials not saved correctly

Remove, reinstall, verify credentials are saved

5. Installation, Wrong colors, Blank pages, Printer display

100

Unable to install: Network and Sharing (not enabled)

Enable Network and Sharing

200

Firewall or Anti-virus causing issues

Disable firewall or anti-virus

300

Wrong colors: Software problem, what do you run?

Run print test page or print from other program to see what happens

400

No image on display: Printer needs reset, how do you do this?

Power off, remove cord for 10 seconds and replace, power on

500

Blank pages: What do you do if transfer roller has no voltage, laser scanner cable is faulty, or no developing bias?

Halfway test