Feedback
When receiving feedback you should ensure
What is, you are focused, ask for clarification and request guidance
This is the strongest power base in nursing
What is expert power
Oh no! I just told my patient I am going on vacation, and they want my phone number. This is an appropriate response.
"I can't give you my phone number but I can introduce you to the next nurse who will be here while I am gone."
I CARE and would really like you to make a change in your behavior
Request
This is one of four common examples of bullying.
What is swearing and shouting, spreading false accusations, nasty inappropriate jokes, belittling and sarcastic comments
When giving feedback you should
What is check your reason, gain permission, be specific and invite comments
I work in a focused manner to always do the right thing which has earned me respect
What is referent power
As a nurse, this is how I help to empower patients to make better decisions about their own care?
Working as a partner with the patient
I CARE: The behavior that is problematic
What is Clarify
This is one of many factors that contribute to why bullying is so prevalent in the nursing profession.
What are poor staffing levels, excessive workloads, poor management skills, stress
Both of these are important to improve patient care
Accepting and reflecting on feedback recieved
I am a person that people love to listen to even if I am not sure if what I am saying is based on evidence
Informational power
When given self-confidence and empowerment, you are able to:
Control situations in your life
I CARE why the behavior is a problem
What is Articulate
This is an essential skill I need to better care for patients of all backgrounds
What is cultural competence
This is NOT a strategy to decrease defensiveness when receiving feedback
What is interrupt when you wish to clarify
I am two things: I give reward for good behavior, and I use punishment to motive/discipline
What is coercive and reward power
This statement about empowerment is accurate
Empowerment can only come from within oneself
This is my WIN response to my client being notified that she is being discharged this morning and is angrily banging drawers and swearing.
What is "when you swear loudly and bang drawers, I feel you are upsetting other patients in the room. Can you please come talk to me so we can calmly talk about this?"
As a nurse, this will help me better understand the unique difference in my patients' ways of knowing and being when working towards a healthy outcome
What is learning how different cultures name and understand disease and treatment
I am not your sweetie!
What is: When you call your patients 'Sweetie' and 'Honey', I feel it could be considered condescending as they are adults. Next time, you could try just calling them by their first names. What do you think about trying that?"
I come with job responsibilities
What is legitimate power
My patient is flirting and repeatedly asking if me on a date. This is the most appropriate DESC response
When you ask me out and flirt while I am at work, it makes me uncomfortable. Please quit doing that and then I can get you cleaned up and to breakfast or I may have to get another worker to work with you.
During report your coworker is talking about one of the patients and saying they are a waste of space because they are always in hospital trying to get a warm meal and drugs at no cost. This is the most appropriate response using the C.A.R.E. technique
When you judge and label this client it is disrespectful to the client and wastes report time. Please stick to objective data and then we can get through report and the patient's care will not be influenced negatively by subjective data.
I am one of five differences in multicultural communication include.
What is use of language, eye contact, touch, appearance, hand jesters