Chapter 6
What is the best restraint?
No restraint.
What percentage of communication is non-verbal?
93%
What am I using in all attacks?
A. Minimize, release, report
B. Minimize, release, get out of the way
C. Minimize, release, hold
B. Minimize, release, get out of the way
What is a CLE?
What is another name for debriefing?
Hot Wash
What is the primary plan?
Verbal De-escalation (crisis communication)
What is crisis communication?
Verbal and non-verbal de-escalation
What are the 5 W's?
Who, What, When, Where, Why
What is the name of Chapter 9?
A. Documentation
B. Reporting
C. Crisis Communication
A. Documentation
Who failed if we have to restraint?
The staff failed to effectively use crisis communication
What is a simple assault?
A. Ability to injure, close enough to injure, shows an intent
B. Ability to injure, not a serious threat, use restraint
C. Close enough to injure, injures staff, staff verbally de-escalates
What is the name of chapter 7?
A. Verbal De-escalation
B. Reasonable Force
C. Crisis Communication
B. Reasonable Force
What is number 11 of the principles of evasion?
GET OUT DA WAYYYYY MOVE!!!
What is one of the purposes of documentation?
Create an official and permanent record
Who should be included in the debriefing after an assault?
Client, all staff involved, supervisors.
Define Reasonable Force.
Just enough force for the effective protection of self, client, and others
What is my response when the client's motive is manipulation?
Disengage emotionally & redirect
If the client is acting out of fear, what should be the client outcome?
Perceived safety.
What should go in or Client Level Events? (CLE)
Add only facts, avoid assumptions
What did Jasmine say when it was time to go?
"No way. I'm not going out there with them."
What are the 3 levels of danger?
Simple assault, Assault & Battery, Aggravated Assault.
What are the 4 reasons people threaten to injure?
Fear, Frustration, Manipulation, Intimidation.
What is my response to blows and/or kicks?
Continue crisis communication
When documenting with frequent coaching and supervision, the staff??
includes all necessary documentation
What is the 3rd thing that debriefing includes?
3. acknowledgment of treatment failure