Pro Support Plus

Support Assist

100

This is the easiest way to find information about Support Assist. 

dell.com/supportassist

200

This Support Assist feature is only available with ProSupport Plus. 

Predictive issue detection for failure prevention 

300

This is amount of steps it takes to resolve an issue for a customer with ProSupport Plus. 

Two

Bonus 50:

What are those two steps? 

400

Customers with ProSupport Plus spend ____ % less time waiting for resolution. 

92%

500

This portal allows customers to manager Support Assist alerts. 

Tech Direct 

Tech Direct

100

What hours does a PS+ customer have access to technical support through tools, online, chat or phone? 

24/7

200

This is easiest way to find information about Tech Direct. 

dell.com/techdirect

300

These are 3 examples of what you can do in the Tech Direct Portal. 

Request Technical Support

Self Dispatch Self Replaceable Parts. 

Receive Support Assist Alerts 

*Matt will judge other correct answers

400

Fill in the blank: 

Tech Direct boosts ________ since you can manage your technology, train staff, and support your end users from a single online account.

Productivity 

500

First part: 

This is the process a customer must go through before they can self dispatch parts. 

Second Part:

How much does this cost? 

Certification and Authorization 

It is free unless they want to take advantage of the labor reimbursement program. (yearly fee)

Client

100

This is the unit caveat associated with receiving a TSM with the Pro Support Plus Suite. 

500 Units (all with PS+)

200

This is the type of access that ProSupport Plus Customers get with ProSupport Engineers. 

Priority Access

300

This feature of ProSupport Plus allows you to protect your investment with coverage for accidents. 

Accidental Damage 

Bonus 50 points:

What is not included in AD (name two)

400

Hospitals, Police Stations, Banks, etc. would all benefit greatly from this PS+ feature. 

Keep your hard drive. 

500

These features are included in PS+ Client, but not PS+ Enterprise. 

Accidental Damage

Keep Your Hard Drive

Enterprise

100

This is the length of time we can we support enterprise products.

Up to 7 years

200

This person becomes available to the customer when they purchase ProSupport Plus.

TSM

300

This free tool works well with ProSupport Plus so the customer can stay on top of issues.

SupportAssist

400

What two ways does ProSupport Plus for Enterprise help the customer prevent issues?

Predictive analysis and ProActive monitoring

500

At what rate is the contract renewal and support history reported to the customer?

Monthly 

McKee Trivia

100

This is the type of twins that Kyle and Chris are. 

Identical 

200

This McKee twin is older. 

Kyle, by a nose. 

300

This McKee twin has a 2 year old son. 

Both

400

This McKee was awarded FY19 SSR of the year. 

Kyle "Blade" McKee

500

This McKee is stronger, and could definitely do more push ups. 

Make a bet, we'll do the push ups, if the McKee you bet on wins, you get the points, if not, you lose the points. I really hope you said Chris.