Analyze the Current State
Voice volume and communication style
What is tone?
Working together to get a solution
What is Teamwork?!
Hold the pickles, hold the lettuce . . .
What is personalization?
Informative communication with customers.
What is educating customers?
Using customer's feedback in a question to understand what is going on.
What is reflective listening
Quick group meeting to share ideas and gained team's understanding
Adjusting to fit one's needs.
What is adapting?
Explaining terms: deductible, replacement, depreciation, etc..
What are terms that share knowledge?
Asking open ended questions
What is information gathering
A type of online communication platform for chatting, sharing documents and meetings.
What is Teams?
Using a customer's name; putting customer's name in an email; starting the conversation with a friendly greeting
What are "connecting with the customer" examples?
The benefit of employees spending time to share knowledge and updating each other.