Problem Solving

Solution

100

What is a solution?

Something that solves the problem

200

What will help you find a solution to solve both problems?

Compromise

300

What is a compromise?

A compromise is where both sides are happy with the solution and get what they want in the end

400

What makes a bad solution?

When one person is happy and the other one is upset with the solution Not solving both problems

500

Shoes have been missing from the store. You want to report the stolen items to your boss, but you don’t want him to think you stole the shoes. What is your solution?

The solution is to tell the boss about the missing shoes.

Consequence

100

What is another word for consequence?

Outcome

200

How can you determine what the consequences of a solution would be?

Think of what could go right or wrong

300

What is a consequence?

Things that happen in result of your actions

400

What is the purpose of thinking about the consequences first?

The consequences will help you pick the best solution

500

Your solution to a boss yelling at you is to yell back. What are the consequences of your actions?

Getting fired/loosing your job Not finding a compromise

Scenarios

100

You woke up an hour late for work and missed your bus for work. The next bus does not come until 30 minutes later, so now you will be 2 hours late for work. What do you do?

Call your boss and tell him you will be late

200

You and your co-worker have to clean ten rooms together every day. Your co-worker and friend makes personal phone calls during work and would rather text than do the work. In the mean time, you have been working hard cleaning the classrooms and doing most of the work. What is the problem?

Co-worker - busy on the phone or doing something else You - doing most of the work by yourself

300

Your boss has asked you to mow the lawn, trim the bushes, and plant flowers all in three hours. You are unable to finish the tasks. Your boss yells at you about not being able to complete the tasks. What are possible solutions?

Explain to your boss that you don't have time to complete them today, but you can do them tomorrow.

400

You are starting a new job and a customer asked you if you can look up an item in other stores. You do not know how to look up the item. Your solution is to ask a co-worker. What are the consequences?

The co-worker will help you or not know him/herself how to complete the task.

500

Your boss lets your co-worker take frequent breaks. However, when you have asked to take a break, your boss says no. You think this is not fair. What should be your first action step?

Set up a time to speak to the manager