Math
School
Workplace
Day to day life
Customer service
100

 You have two U.S coins whose total value is $ 0.30.

One of them is NOT a Nickel! What are the two coins?

A Quarter and a Nickel

100

The teacher is giving directions, but your friend sitting next to you keeps talking. You can't hear the directions. What should you do?

I will tell my friend to stop talking while teacher is giving direction. Ask teacher to repeat.

If it continues, switch places.


100

Your department has a new manager. She has different expectations from your previous manager. She does not tell you her expectations until after you have not met them. How do you learn what your new manager's expectations are? 

You will set up a meeting with your manager. Try and understand how your manager works. If there is problem , go and ask what was the other way this could have been done

100

I have to perform in a Zoom concert on Saturday at 11 am. But the NH state has started offering COVID vaccines to the teachers and the time slot I have been assigned to is 10:45 to 11. What should I do?

I could ask the task force to see if they can fit me in another time slot. If not, weigh what is more important and if it's a vaccine , then call the organizers to apologize for not making it to perform.


100

A customer ordered a product online, and they still haven’t received it after the expected delivery date. The customer is irritated and demanding a refund.

Customer: To whom it may concern, I ordered a product 2 weeks ago, and it was supposed to turn up 3 days ago. What’s going on?

Your Response:

My sincerest apologies. Late deliveries can be a real pain. I assure you that we’re doing everything possible to resolve this issue for you. And as an apology, we’re happy to give you a 10% discount on your next purchase.

300

What can you put in between 7 and an 8 so that the result is greater than 7 but less than 8.

7____8

A decimal

7< 7.8 < 8

300

You rode a bus to school today and on the way in, people are pointing and laughing at you. You go in the bathroom and see that you have chewing gum all over the back of your pants. What could you do?

If I have jacket I will wrap it around. If it's uncomfortable, I will talk to the office to let me go home. 

I will ask my parents if they can drop of another pair of pants.

300
You work in a deli. Your busiest time of the day is the lunch hour rush. A new fast food restaurant is opening up next door to you. How can you avoid losing your lunch customers to this new competitor?

You will focus on the quality of food and your menu offerings. Take a customer survey and find out how you can improve. You can start discount on certain days theme to attract people.

300

Manuel has a very important job interview at City College today. The campus is very large so he  cannot find the employment office. He asks different people for directions but he is lost. It’s five minutes before the job interview appointment. What is your advice for Manuel? [J. Adelsonm-Goldstein, 2008]

He can find where the office or information desk is and ask them about the interview location. 

Inform the interviewers that he will be late as he is trying to find the venue.

300

A customer is keen on purchasing your product but has expressed dismay at the price.

Customer says: Hi there. I’d love to purchase this vehicle, but its price is well beyond my budget, so I’ll have to pass.

Your Response:

I understand that the price is steep for you, but this car is durable and fuel-efficient. Over time, if you count the money you save in gas and car repairs, you’ll see that the vehicle practically pays for itself! However, what we can offer you is 0% financing for the next 5 years. Would that work for you?

500

When Lisa was 6 years old, her sister Lucy was half her age. If Lisa is 40 years old today, how old is Lucy? 

Lucy is 37. 

After 34 years: Lucy will be 3+34=37

500

You and your brother don't get along that well. He went into the bathroom when you are in a hurry to get ready for school on time. What will you do?

I will set up an alarm to wake up early. I will use other bathroom. I will sit down discuss the time about when to use the bathroom.

500

One of your department member is very social and enjoys telling jokes continually, which derails the conversation. You have observed that there is a very little positive outcome from the meetings because the team members get distracted and that shifts the focus of the conversation. What will you do?

I would talk to my department member and encourage them to share a joke before or after every team meeting to ease out the atmosphere or as a icebreaker. 

500

You are looking for an apartment housing for next year of college. You found out on Facebook page that there is a student looking out for a partner. You call him/ her and express your interest. After that call, you don't hear back from that person for a month. You are getting anxious about your next step. How will you handle this?

I will try all the resources to reach to that person. I will set a deadline and if I don't hear back then I will start looking out for another place. It will be a headache but I don't wnat to get in a situation where I have no place to live.


500

A customer has purchased a VPN service and – against the terms of services –has installed it on multiple devices.

Dear customer, we’re reaching out to you because we’ve noticed that you’ve installed our VPN software on multiple devices while registered with our single-device package. Were you planning on upgrading to one of our multi-device packages instead? Please let us know, and we’ll set you up with the right package for your needs.

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