Communication
You don’t understand a task your manager gave you. What should you do?
ask clarifying questions
What is the first step in solving a problem?
identify the problem
what is one key trait of a good team member
cooperation
you're running late to work. What should you do?
acting responsibly and respectfully
Name one way to show active listening.
Eye contact, nodding, summarizing, asking follow-up questions.
why is it important to gather information before making a decision?
to make informed choices
what should you do if a teammate disagrees with you?
listen and discuss respectfully
a customer is upset. What is your first step?
stay calm and listen
name one example of appropriate workplace behavior.
being on time.
Why is tone important in workplace communication?
it affects how messages are interpreted.
what is one way to evaluate a solution?
consider pros and cons
why is sharing ideas important
leads to better solutions
Admit it and fix it.
reflects professionalism
What should you do before responding to a frustrating email?
Pause, reread, and respond professionally.
compare outcomes, risk and effectiveness
what role does compromise play in teamwork?
You're given multiple tasks at once. What do you do?
prioritize and manage time.
what should you do if you don't agree with a workplace rule?
follow it and address concerns resepectfully
Give an example of clear workplace communication.
Specific instructions, concise message, no slang.
what is a possible consequence of rushing decisions?
mistakes or poor outcomes
how can you support a struggling teammate, classmate or coworker?
offer help, communicate, encourage.
A coworker isn't doing their share. What's the best response?
address respectfully or talk to supervisor/manager if needed.
how does attitude affect workplace success?
positive attitude improves teamwork and performance.