Problem-Solving
the process of identifying a challenge, developing possible solutions, and taking action to resolve it.
Problem-solving
Constructive criticism from supervisors or peers is known as this.
Feedback
This is formed within the first 7 seconds of meeting someone
A first impression
The process of hearing someone out fully before responding or forming your own opinion.
Active Listening
When faced with a lack of resources, like missing supplies, showing this trait means using existing tools in creative ways.
Being Resourceful
What is the purpose of feedback?
To help the receiver identify areas of growth and strengths.
This skill involves arriving on time and meeting deadlines consistently.
Punctuality
The body language we use, such as eye contact, posture, and facial expressions, is referred to as these cues.
Non-Verbal Cues
When figuring out solutions, you weigh these two factors to see which option is the best.
pros and cons
When giving feedback, your feedback should be _____
Actionable
Offering to help a struggling coworker before being asked is an example of showing this quality.
Taking Initiative
When writing an email, this should always include a greeting, clear body, closing, and this key line at the top.
Subject Line
What are some of the ways you can take initiative? (must name at least one of the ways mentioned in the workshop)
Anticipate needs and solve small problems before they escalate.
Offer to help coworkers when you have extra time.
Seek opportunities for learning and skill-building.
Show enthusiasm and a willingness to take on new tasks.
When receiving feedback, it is important to do this. (must name at least 2 of the things mentioned in the receiving feedback slide)
Listen to the feedback
Be Open
Understand the message
Ask clarifying questions.
Thank the feedback provider
The ability to stay calm and flexible when plans change.
Adaptability
A quick, polished summary of your background or interests, often used at career fairs or networking events.
Elevator Pitch
Identify at least 2 parts of the problem-solving process
Identify the problem
Brainstorm possible solutions
Evaluate and select the best solution
Implement the chosen solution
Review the results
After receiving feedback, it’s important to set these, which include specific goals and deadlines for improvement.
An action plan
In the workplace, understanding these different tiers (like CEO, managers, and entry-level employees) helps you communicate appropriately.
Workplace Structures
The style of communication that respects cultural norms, uses proper tone, and addresses recipients with courtesy in any professional setting.
Professional Communication