Pay Stations
Payment Arrangement
Temporary Contract
Bad Debt
Privacy Act
100
Any location outside City Hall or the U.S. Mail
What is not a City sponsored pay station?
100
60days/$150
What is the minimum delinquency that qualifies for a Payment Arrangement?
100
14 calendar days
What is amount of time allowed to pay the outstanding balance to avoid service interruption?
100
5 years old
What is oldest time period to collect a bad debt?
100
2 items of identification
How many items are required for account ownership verification?
200
Express Window, Phone payment with CCIS
What are the ONLY two payment methods accepted for next day RSNP?
200
12 months
What is maximum term for a payment arrangement.
200
Active-balance greater than $150 and 60 days delinquent
What is the necessary account status to proceed with a temporary contract?
200
Move the customer in to the new address and do not pursue or discuss the bad debt.
What is the procedure to establish a new account if the bad debt is older than 5 years?
200
Primary account owner
Who is able to make changes on a water account?
300
Provided by merchants for Customer convenience and include a processing fee that is a revenue source for the merchant.
Why are there pay stations located in merchant locations?
300
Account Status - SONP
When can an account NOT be given a payment arrangement.
300
Attempt to collect any outstanding balances prior to creating new debt or a new contract for service.
What is a purpose of a Temporary Contract?
300
PFC
What is the name of the collection agency for the City?
300
None, information only
What actions can be taken by a secondary party on an account?
400
Funds utility improvements
What is the $1.00 collected in electronic payments used for?
400
2 per month
What is number of payments a customer who is on a payment arrangement will have to pay each month?
400
TC/due date/amount to be paid/prem# of outstanding balance
What is to be included in the note on the new account associated with the temporary contract?
400
Paying balance in full.
What is the amount a customer can pay on a collection debt if paying at City Hall?
400
Thank you for calling the City of Wichita. May I please have your address or account number?
What is the quality greeting for the City Hall Call Center?
500
zero
How many pay stations are authorized to take payments outside of City Hall?
500
2
What is number of payment arrangements a customer may have per rolling 12 months.
500
MOVE OUT/LOCK
What is the resolution if a customer does not want to pay the outstanding balance or accept a temporary contract?
500
PFC and/or Kansas State Setoff
Where does a customer pay a partial payment for bad debt?
500
Red Flag Rules
What is the regulation that requires verification of account ownership prior to releasing information.
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