Cash Advances
Before processing a cash advance for a non-member, tellers must scan OFAC with this minimum name score.
What is 85%?
If a check is payable to two people with this word between their names, both must sign before the check can be negotiated.
This designation on an account overrides instructions in a will regarding who receives the funds.
What is a Payable on Death (POD)/Beneficiary designation?
All completed and signed dispute packets must be reviewed and initialed by this role before being sent to Accounting.
Who is the branch Manager?
A stop payment cannot be placed if the transaction is in this status on the member’s account.
What is pending?
Cash advances using this card type are not charged a fee at the time of advance since the fee is applied later.
What is a STAR Financial MasterCard?
Bonus question (100 points): Where is the fee applied?
This phrase on a check only indicates where the check was mailed and does not make that person a co-owner of the funds.
What is C/O? (Care of)
When the credit union is notified that a member has passed away, this action must be taken immediately on all associated accounts?
What is flagging the accounts and adding a warning note.
Bonus Question (100 points)- What must be included in the warning?
As a best practice for fraud disputes, staff should review this amount of transaction history to check for prior similar charges.
What is the last 6 months of transaction history?
If a member makes a verbal stop payment request but does not sign the form or send a letter, the request expires after this amount of time.
What is 14 calendar days?
The maximum amount allowed for a cash advance in a single day is this amount.
What is $2,000?
When a check is made payable to a member and a non-member, this must be completed before negotiating the check.
What is an OFAC check?
These three types of account access must be removed immediately when an individual account holder is deceased.
What is online banking, audio response, and debit card access?
Cardholders must file a debit card fraud dispute within this number of days from the transaction date to receive provisional credit.
What is 90 days?
Bonus question (200 points): What is the maximum number of days a member has to dispute a transaction, even if they are no longer eligible for provisional credit?
This type of payment cannot have a stop payment placed on it at the credit union.
What is a debit card transaction?
Starting January 15, 2026, the employee processing the advance must initial the transaction, closing employees must verify and initial the batch, and these forms must be scanned into the member’s account within this timeframe.
What is within 3 business days?
Even if a STAR cashier’s check appears valid, this step must still be completed before negotiating it.
What is verifying the monetary instrument log?
After the death of a primary joint owner, the surviving joint owner has this amount of time to provide the death certificate and update the account?
What is a 30-day grace period?
Bonus question (150 points)- To remove the deceased joint owner from an account, what document must be completed?
Members should be informed that dispute investigations can take approximately this long to resolve.
What is 45 to 90 days?
This is the minimum amount of time before a scheduled electronic fund transfer that a stop payment request should be received.
What is three business days before the scheduled date?
Cards from these (3) services are not compatible with STARs Cash Advance system.
What is Cash App, Pay Pal, and Apple Card?
A check payable to a business AND a member requires endorsements from these parties.
What are the authorized business signer and the individual member?
In the state of Texas, funds abandoned for this time period is turned over to the state through escheatment.
what is three years?
For Zelle disputes, members have up to this many days from the transaction date to file a dispute.
What is 120 days?
These three pieces of information are critical for completing a stop payment request on a check.
What is the check number (or sequence number), payee, and date?
Bonus question (150 points): If a stop payment request is due to a fraudulent check, what action must be taken?