Better Back-Up
True or False:
Customers can transfer funds to and from a BankOn checking account
TRUE!
What is the maximum dollar amount that we refund in ATM fees annually?
$250
Can a user pay off (pay to a zero balance, not close) their Checking Reserve or Line of Credit online?
Yes, the “Pay to $0” payment type will pay the loan to a zero balance without closing it.
Checks deposited today exceed $5,525.
What is the fee for printing starter checks?
$20
If the BankOn account is joint ownership for a minor with their guardian on it, how do we ensure that the fee does not get assessed monthly?
The minor must be listed first as the TRO/Signer
What ATMs are free?
MoneyPass and Allpoint ATMs will not assess a fee.
When does a customer’s Online Banking account become deleted?
Users whose accounts have been closed for at least 90 days will be deleted from the Online Banking system
A customer brings in a Treasury Check for $6500, what hold would we put it on?
Treasury or Official Check Hold
What is the fee for a 3rd party check cashing?
5% or $5, whichever is greater.
True or False:
Official checks can be purchased from a BankOn Checking account.
TRUE!
Name 1 of the target audiences in which we notified through Online Banking about the ATM limit change.
Online Banking messages were sent November 8, 2024 to Target Audience:
o Business customers that use ATMs
o Personal customers that met a $250 refund in 2023
o Personal customers that met a $200 refund in 2024
True or False: External Transfers are available for Business Users.
False
What hold would we use for any check (except on-us) that has been returned unpaid and redeposited.
Redeposited from an RDI Hold.
What is the fee per gift card?
$3
Is Bill Pay an option on the BankOn Account?
Yes, Bill Pay is available on this account. If the payment is made by paper check, the check will clear through the exception process. The check could potentially bring the account negative if the funds are not available, however, no fee will be assessed.
True or False:
Business accounts reporting under an individual’s tax identification number (SSN), ATM refunds will also be included in the overall customer’s total.
TRUE
What does the "Remember Me" Checkbox do?
Selecting the “Remember Me” checkbox gives the application permission to save the User ID so that the user does not have to enter it each time they attempt to log in.
A customer has been negative for the last 8 days and was negative for 3 more days earlier in the month. What kind of hold would we recommend putting a check on for this type of account?
What is the fee for an incoming wire; Domestic outgoing; Foreign Outgoing?
$15; $20; $50
True or False:
A customer can have a savings link and a checking reserve on the same account.
FALSE
True or False:
Businesses or other entities (i.e., Trusts or Estates) reporting under an employer identification number (EIN) are not eligible for ATM fee (surcharge) refunds.
TRUE
Where can I see a customer's total ATM refund annual limit?
Deposit Account Maintenance screen / Maintenance / Account Field / 1ATM: Annual Customer ATM Refund Amount
What type of hold needs to have a note on the DNA receipt?
Confidential Info Doubting Collectability.
What is the monthly maintenance fee for someone who is 27 years old in a BankOn Checking account?
$5/month