New Business
What system must we launch before we offer a credit product to our customers?
APA
What is considered a deepen relationship unit?
Upgraded product transfer, credit limit increase, additional cardholder and BOAT.
What HOST screen is used to locate bank of Canada number?
BIF ENQY
Why would a customer have a negative rewards point balance?
When a customer earned points on a purchase, but then returned their purchase, TD claw backs the points they earned on that purchase.
Is the following procedure a high risk or exception high risk activity?
Credit Card – Create a Balance of Account Transfer
Exception High Risk
What KYC elements MUST be confirmed/updated when opening a card?
Legal Name
Residential Address
Personal Telephone Number
Date of Birth
Occupation
Employer Information
If there is an MCOM message for a pre approved credit limit increase on which system must you accept the offer?
PEGA
As of January 30 2025 how much is the returned or dishonored payment fee?
10.00
The all inclusive chequing account waives 139 fees on which credit cards?
Aeroplan Infinite, Aeroplan Platinum, First Class Travel, Platinum Travel, Cashback Infinite, and finally the TD Aeroplan Infinite Privilege (this card only has 139/599) waived.
Is the following a CAT A or CAT B question?
What is the name of your (Private Banker/Small Business Advisor)?
Category A
What is the welcome bonus for the first class travel infinite card, and where do you find this information?
20 000 Rewards points + Product chart, Ready Advice Center and TD's public website.
How soon after a product transfer can a customer start earning rewards?
24 Hours
Where do we see information on past customer campaigns?
Ready Advice Resource Center - Campaigns and programs – Customer Programs – Past Programs
Which TSYS screens show credit card rewards redemptions?
IAHA, IAHR, IAWE
If a Gateway Phone Mismatch message displayed during the call and the customer wants to perform a high risk transaction, what must you do?
The customer must be Exception High Risk Authenticated.
What are the acceptable forms of identification on MCID when setting up a new card (ID verify date is Jan 1 2000)?
ID Verify Date Jan 1 2000
Once a customer accepts a credit limit increase, how long do they have to wait to increase their credit card limit again?
60 days
What are the benefits of Starbucks rewards?
Customers earn 50% more Starbucks Stars and Rewards/Aeroplan points on all purchases, and they can redeem TD Rewards points for Starbucks stars.
What is the reward value when redeeming reward points through Amazon?
$1 redemption at Amazon.ca checkout is equivalent to 303 TD Rewards Points
Is the following considered a suspicious scenario when authenticating a customer?
CVV2: Customer having trouble reading their card so they ask their spouse for help
Non-Suspicious Scenario