Lean Fundamentals
Eliminating waste while maximizing value to the customer
What is Lean?
A data-driven methodology focused on reducing variation
What is Six Sigma?
A chart used to identify the “vital few” causes
What is a Pareto Chart?
The process of preparing and supporting people through change
What is change management?
Reducing patient wait times and improving flow
What is patient throughput?
The 5 steps: Sort, Set in Order, Shine, Standardize, Sustain
What is 5S?
Define, Measure, Analyze, Improve, Control
What is DMAIC?
A step-by-step visual representation of a process
What is a process map?
Awareness, Desire, Knowledge, Ability, Reinforcement
What is the ADKAR model?
Preventing errors before they reach the patient
What is patient safety?
Any activity that consumes resources but adds no value
What is waste?
A measure of process capability aiming for 3.4 defects per million opportunities
What is Six Sigma level?
Asking “why” repeatedly to get to root cause
What is the 5 Whys?
Resistance from employees during transformation
What is change resistance?
Standardizing clinical processes to reduce variation
What are clinical pathways?
The concept of continuous improvement
What is Kaizen?
A visual tool used to identify root causes
What is a Fishbone Diagram (Ishikawa)?
A visual board used to manage workflow and limit work in progress
What is Kanban?
A group responsible for guiding a transformation initiative
What is a steering committee?
Tracking hospital-acquired conditions and outcomes
What are quality metrics?
The 8 types of waste including defects, overproduction, and waiting
What is DOWNTIME?
The statistical concept that measures process variation
What is standard deviation?
A mistake-proofing technique
What is Poka-Yoke?
Communication, training, and stakeholder engagement plans
What are change management strategies?
A method to improve discharge efficiency and reduce readmissions
What is discharge planning optimization?