Salesforce Case
Category
Category
A CR needs branded labels on a sample order
ShawNow Escalation
How do you route CPU orders for Plant 6D?
CPU < 6D
All moldings are 96"
FALSE
Using your master spreadsheets, what is the T-mold style number for SL381?
SVTM2
A CR needs to pull back an Hardwood order in INVAR, how would we route this Salesforce case
Required Support > HSH
If a customer requests a roll between 10-99 linear feet, you must allow how many feet between the minimum and maximum?
5 feet
Quality Control orders can only be FOB Dalton
FALSE - QC orders can be FOB Dalton OR FOB LA (Cypress), depending on sourcing sequence & where stock is located.
What FOB should Iowa Tuftex orders be?
Dalton.
A ShawNow CR calls needing assistance regarding how to price a sample order. How should you route the Salesforce case?
Procedures > Samples > CS-SAM-0009 Samples Pricing
What procedure can you find the 1' cut swatch request steps?
CS-Global-0002 Special Processes
South Dakota is FOB Los Angeles for Tuftex orders.
False - It is FOB Dalton.
What is Shaw Marketplace's phone number?
800-241-7550
A customer calls needing to unlock their password in ShawNow
ShawNow Support
What procedure do you find information regarding carpet returns?
CS-Global-0005 Restocking Fees
A claim cannot be submitted until an order has invoiced.
True!
What is the information center's name in Genesys?
B2B Technical