Transaction Entry
When reversing and reapplying a PCL payment, what comment code should be used?
PCL Payment Allocation
What’s an LSR?
Loan Servicing Request - a request that is submitted through Spectrum to have changes made to customers payment posted to their account.
How often should you be updating your JIRA tickets?
At least every 48 hours.
You have an account that you need to work but it has been charged off. What should you do first to have the account Flat Cancelled?
Submit a Jira ticket for Sup approval - In review and tag payment ops leadership.
What sport was featured on the first curved U.S. coin in 2014?
Baseball
What is the difference between a Principal Curtailment payment and a Post Payment?
Principal Curtailment - applies to the principal only
Post Payment - applies to interest first and then principal (will apply to MMP)
What is Connie?
An AI assistant copilot for Upgrade who's role is to provide detailed responses based on company procedures and policies to help you assist customers and CCP's effectively
If a ticket is assigned to you what should the status be?
In progress
What is happening for Labor Day?
Everyone is expected to work at least 4 hours on Monday. If you plan to start at a different time than your normal schedule, please let your supervisor know.
Who created the Muppets?
Jim Henson
For merchant returns, what does it mean when the comment code says "grace" in it
Grace is when the refund was received within 7 days of the original advance.
What is SCRA?
The Servicemembers Civil Relief Act - Protects servicemembers by applying a 6% interest rate during active duty and protects the customer from debt sale while under SCRA.
If you need something approved by a supervisor, what should the ticket have?
Review and tag Payment Ops Leadership
How do you determine that the account has closed due to charge-off or payoff?
Check the customer side and see if there is any charge-off line.
What does the term "dinosaur" mean?
terrible lizard
What is the difference between the Post Master Line of Credit ACH Transaction and Post Payment?
Post Masterline is when you are posting a payment directly to the ML of a PCL to have that payment disbursed out to all available SL’s.
Post Payment is used when you are posting something directly to the subline.
What is Upgrade Money?
An all in one product designed to help customers build credit, grow savings and access cash when they need it.
What amount of a refund needs to be reviewed by Fraud?
5k
What are all of the company core values?
Help, Improve, Fast, Own It
M&M’S Fruit Chews would eventually become what popular candy?
Starburst
What is the difference between an interest credit adjustment vs an interest curtailment?
Interest Curtailment: This one is tied to actual cash. This would be used in the event that the customer truly owes the money but we are waiving as a courtesy.
Interest Credit: It is a transaction entry that is not tied to cash, but can be used to correct invalid balances
What does BRB stand for at Upgrade?
Blue Ridge Bank
When someone from another department is reaching out to you directly asking you to process something on an account what should you do?
Ask them to submit any request through an OPR ticket and escalate to your leadership.
What is the escalation path?
Peer's, TL, Sup, Senior Sup and Manager.
In human anatomy, what does the “hallux” refer to?
The big toe