Voice
POTs or Analog
True or False: Broadband has a guaranteed SLA for service restoration.
False - Broadband is best effort service. There are no SLAs for service restoration
True or False: Cell phones are the only devices that use SIM cards
False - MANY devices use SIM cards, such as Cradlepoints/Other wireless routers, Tablets, and EPIK devices
Approximately how many technicians are in our tech pool to dispatch for customer needs?
10,000+ technicians
What customer issue(s) does the Edgeboot resolve?
On site technicians/truck rolls, L1TS. Cost saving and time saving.
True or False: All modern voice service is managed remotely by the provider.
FALSE - SIP is managed on site. HPBX is managed remotely.
What is our satellite internet option called and how does it work?
Starlink - it works by connecting to a number of satellites in Low Earth Orbit.
What is the name of the portal to see mobility statistics?
GEMM
Name 3 job types that our Managed Field Service (MFS) team is well-equipped to assist with.
Wi-Fi Installations, Tech Rollouts, VoIP installation, on-site surveys, Cabling, Circuit Extensions, etc.
What customer issue(s) does VoIP service resolve?
Customization, cost, control, ease of adjustment/installation
Can Granite port existing phone numbers onto our voice platforms?
Yes!
What piece of equipment is required to make an internet connection usable?
True or False: Multi-Carrier SIM is a physical product.
False, the Multi-Carrier SIM is an eSIM, or electronic SIM.
How often does an Edgeboot ping the router/modem it is connected to?
Every 5 minutes
What are 3 pieces of information our FlexEdge can show that other routers cannot?
Jitter, Latency, Location, Real-Time Usage, Packet Loss
True or False: All phone numbers are used for voice communication
False - phone lines can be used for many other applications. Some include fire alarms, elevators, PA systems, and more.
Which internet service is a "one-to-many" connection?
Broadband is one to many connections, there is one circuit, and it provides service to many locations/buildings/etc.
What is the brand name of our most purchased hotspot?
Cradlepoint
What is the maximum number of ports you can have active on an EPIK device (and any additional expansion modules)
32
What are 2 benefits of coming to Granite for internet services?
Competitive pricing, repair management, speed of installation
What does PBX stand for?
Private Branch Exchange
What is the SLA for a DIA install?
90-120 days
Mobility at Granite has less to do with cell phones and more to do with what?
Data Plans
What patented technology is integrated into an EPIK device that gives it the capability to handle call routing?
Class 5 switch
What are 5 values that apply to any/all options in Granite's suite of products?
Customization, nationwide footprint, carrier support, assistance with installations, account management, repair assistance, visibility, control, etc.