Virtual Wallet Pro
Monthly Service Charge
$0
Minimum balance
$0
Where can a client apply for a secured credit card
Visiting a legacy branch. Solution Centers can NOT service secured cards; ie requesting limit increases or applying for the account
What is the RNE checking account promotion for new to bank clients?
$200 credited to their VW Pro account
Can you print a credit card calculator for a client?
Yes, it provides the disclosures for the account
Non-PNC ATM Fees/Surcharges
Fees: None Surcharges: Up to $20 reimbursed at the end of that statement cycle
What is the account min and max balance to earn interest?
$1.00- $5 Mil
Name at least 3 of the 5 PNC Credit Card solutions?
The customer must make $2,000 of aggregate direct deposit(s) within 60 calendar days of account opening and be a new to bank client
What app on your surface pro allows you to demonstrate the features of the Virtual Wallet Accounts to your clients?
PNC ESC Sales
How can a client or non-client apply for a VW Pro?
Who is eligible for a high yield savings account?
This product is only available for new consumer accounts in the Retail National Expansion territory.
*New meaning the acct has to be opened in RNE as a HYS; can not be an existing acct that is trasfered into a HYS
Which credit card has an annual fee out of the 4 cards we offer in RNE?
PNC Premier Traveler Visa; $0 for the first year and then $85 each year after
Where would you go to find the current promotions on our accounts?
Current Offers and Promotions P&P
What is the early account closure fee and how long does an acct have to be open to avoid the fee?
$25 and 180 days
Describe the "Bundle" feature for Overdraft Protection
The Reserve account serves as primary overdraft protection. The Growth account serves as secondary overdraft protection (other accounts may be eligible to be selected as secondary protection).
Where would you go to print and quote the interest return?
pnc.com or PNC Consumer - National App
Show us where to find the credit card cal that shows clients how much cash back they can earn and their max savings using a balance transfer
What is the current balance transfer promotion for our Core Visa?
0% interest for the first 15 months
What account is the Voyager Application for?
Virtual Wallet Products determined by ZIP and segment of banking (ie student, WorkPlace, or Mass)
Name at least 3 of the 6 online banking features of the VW Pro Account
- Calendar
- Spending + Budgets
- Money Bar
- Savings Engine
- Quick View
- Low Cash Mode
How many times can you transfer money OUT of the HYS?
6 transfers per statement cycle
What are the 4 tiers of rewards for our cash rewards visa?
4% Gas stations
3% Restaurants
2% Grocery Stores
1% Everything else
*on the first 8k in combined purchases annually
What do you do when a client tells you they did not receive a credit to their account for a promotion they qualified for?
- Check the account in service browser to see if the acct was coded for the promo
- if its a credit card submit a request through edge sales and service under reward redemption dispute
- escalate a complaint to the retail escalation group who can assess the account determine if the error merited crediting the client
What is Low Cash Mode?
Allows clients to have more control over their payments and account balances. This is done by giving the clients alerts, extra time to bring negative balances positive, control over what payments to return and which to pay, and eliminates returned item fees when the client chooses to return the item and sets a max of 1 OD fee per day