U-Verse TV
How many shows can you record with the Uverse recievers?
4
how many lines can you have with uverse phone
2
What is a dedicated line?
Answers may vary looking for key words: shared server vs line dedicated to your home guarantees speed you are purchasing at all times of the day.
how much is the auto pay discount/paperless bill discount with our unlimited plans (multiline)
How is DirecTV Now different from Netflix
Stream Live TV
How many wireless receivers can we set up for our uverse customers
2
What plans do we offer for uverse phone service?
200
International Plus
Unlimited North America
What is the fastest speed we offer for fiber?
Internet 1000
how many installments does the next every year has and when can the customer upgrade?
24 installments, upgrade after 50% is paid
5
Name 3 apps we offer on uverse TV
answers my vary: *251180
How much is the per min rate?
.09 a min
What is the upload speed for our Internet 1000
1000gb
how many installments does the next plan have and when can the customer upgrade
30 installment; after 80% is paid
how many hours can you record with the genie?
up to 200 hours
What is the difference between the u300 and u450 package?
With u450 customers get hbo/cinemax, sports package and HD included in package
which type of calls do not use the 200 mins
Incoming calls, and phone to phone calls
what type of security do we offer with our internet and how much does it cost?
how is & more Premium different from &more unlimited plan?
(must name at least 3 benefits)
15GB mobile hotspot
1080P video speed
1 entertainment benefit to choose from
15 bill credit with Uverse tv, directv, and directv now
data only slows down after 22GB if in congested areas
What is Genie Recommend
Genie Recommends records shows the customer has not specifically requested, but will likely enjoy based on shows you currently watch.
what channels do we offer with Multiview?
Kids, News, Sports, and my Multiview?
What is a back up battery and do we provide it??
if a customer is concerned about Phone service working during a power outage, you will need to purchase a battery backup att does not provide it
how long does it take to download at 2 hour HD movie with internet 1000
45 seconds
DAILY DOUBLE!!! DOUBLE THE POINTS!!!! DAILY DOUBLE!!!!
What are the New mobile share plans we offer as of October 9, 2018
*679971
3GB and 9GB
There are 4 top reasons customer cancel DTV service name 2!
1. buyers remorse
2. no landlord permission
3. stay/went with Competition
4. install delay