Product Knowledge- Call Center

Membership

100

The amount to join APCU Center Parc 

What is a $1

200

Account that establishes membership with APCU Center Parc

Primary Savings Account 

300

_{What is a par value}

The amount that establishes membership with a credit union.

400

Is credit score required for membership?

No

500

At least five counties included in our geographic affiliation.

• Bibb, Bryan, Chatham, Clayton, Dawson, DeKalb, Effingham, Floyd, Forsyth, Fulton, Gwinnett, Habersham, Hall, Henry, Jasper Lumpkin, Morgan, Muscogee, Newton, Pickens, Rabun, Rockdale, Walton, White 

Savings

100

^{Minimum opening deposit} 

^{(Except Money Market)}

$1

200

Minimum balance to earn dividends on a primary and secondary saving account

$50

300

When can make a withdrawal from your Vacation Club account?

Whenever

400

Terms of CD 

^{(Except IRA CD)}

91 days to 60 months

500

How many tiers for interest do we offer for Money Market accounts?

4

^Bonus

^{$2,500 - $24,999 $25,000 - $49,999.99 $50,0000 - $99,999.99 $100,000.00+}

Checking Accounts

100

^{3 Sunset Accounts}

Regular, Platinum, Member Benefits, Member Advantage

200

^{The account that offers our members an opportunity to rebuild their banking history}

What is Renewal Checking

300

Checking account that offers free cashier's and personal checks?

Platinum

400

Qualifiers for a Kasasa Checking account. 

12 debit card transaction, estatements and a direct deposit or estatements.

500

Rewards on a Kasasa Cash account

^{5.00% on balances up to $25,000.} 

^{.25% on balances over 25,000}

Credit Card

100

What is the name of our Credit Card Provider 

Elan

200

3 ways a member can apply for a credit card.

In person, over the phone, Elan website, QR Code, email sent by an MSR 

300

What are 2 consumer credit cards we offer?

Platinum, Everyday rewards, max cash preferred, travel rewards, reserve rewards, college real rewards, max cash rewards, secure card

400

3 ways members can make a payment.

In person, over the phone, elan website or mobile application 

500

What is the name of the credit card that existing card members were converted to and is not available for new applicants?

Select Rewards

Transaction Codes

100

SW X SD

Transfer between accounts (same member)

200

Stop Payment code

SP

300

LA KD

Cashier's Check from a Home Equity Loan 

400

Fee for Stop Payment

$32

500

Final Divdend code to close CD

SV