Competitors
Name three of our main competitors for Chatbot & Live Chat.
GYANT
Hyro
Orbita
Microsoft Bot
Avaamo
Salesforce Einstein
Which product in Loyal's Reputation Suite ensures that health systems have accurate and up to date information across 3rd party sites to generate top of funnel traffic for patient acquisition?
Listings Management
The following are value statements for which product suite:
Patient engagement through marketing and clinical campaigns to drive appointment volume
Lead management and outbound agent workflows to drive appointment volume & increase operational efficiency
Providing one platform for health systems which allows them to consolidate vendors
Enable enterprise-wide transparency by consolidating patient, hospital, and billing data and support for marketing, clinical and operations use cases
Visibility into patient behavior, experience and sentiment across the care journey
Measuring value by tying engagement activity to encounters and revenue
Actionable data insights to inform utilization forecasting and capacity planning
CRM
Name 2 differentiators of Loyal's Chatbot & Live Chat products.
Loyal allows full control over the brand, look and feel of the chatbot and it is a completely white labeled product (unlike other vendors)
Loyal has an intent based chat bot that comes loaded with over 40 pre-built consumer intents and we use a consultative approach (work with customers) to determine routing of the chatbot (many competitors scrape your website for information, mentions, etc.)
Loyal built a healthcare- specific AI engine that powers the chatbot and because of this it produces a 98% recognition rate
Unlike other solutions we leverage our own AI, with over 50 million interactions, not a third party
Symptom checker integration
EHR integration for online scheduling and patient portal
Integration with Google business profiles
Which product in the Reputation Management suite would this be a relevant discovery question for?
How do they currently use CAHPS surveys? Is there a reason these ratings don't appear on the site?
Transparency
In addition to Salesforce and Microsoft Dynamics, name 3 main competitors of CRM.
Mercury
WellTok/ Virgin Pulse
Actium
Relatient
Cured
Name one problem that Loyal's data management product solves?
Eliminates the manual maintenance of data in multiple locations
Creates a centralized location for a health systems data that can be accessed by all teams at a health system that manage data today
Creates a seamless patient experience with consistent data across consumer experiences
This is a value statement of Data Management: Data Management is an easy to use, centralized location to maintain, update and enrich all provider and location data. What is one other value statement of this solution?
Loyal uses its own clinical taxonomy library that has a list of conditions, diseases, treatments and procedures, you can then associate that taxonomy to your providers and therefore power your website search, chatbot, etc.
The ability to leverage EHR data to drive campaigns and overview of patient journey is a differentiator for Loyal's CRM. What is another differentiator of this product? (And no I won't accept healthcare exclusive for this one....there are so many more!)
Have a platform that is user friendly and one stop shop for patient engagement insights
Connectivity to the Loyal platform enables our products to work better together and "AI-assisted products”
Able to ingest patient information from a number of sources to help create audience segmentations and pre-loaded audience segmentation recommendations
Pre-loaded campaigns
Why is this a relevant discovery question: Do you currently have a list of conditions, diseases, treatments or procedures that you treat? Do you associate those with providers or locations?
Because with Loyal's solution we are able to associate conditions and diseases with each physician, which allows patients to search for a provider by those conditions/diseases or schedule an appointment for one of those specific conditions/diseases.
Name 2 main competitors of our Listings Management product?
Yext
Birdeye
Healthgrades
Name one problem that Loyal's Chatbot & Live Chat product solves?
Long wait times in the call center
Not enough staff in call center
Call center or information that patients need can only be accessed during business hours
Patients are wanting convenient access to care and the information that they need
Patient needs and responses are inherently hard to predict and inefficient to answer
Which Loyal product allows health systems to simply and easily review verified comments, publish comments and star ratings to their websites, and identify valuable trends and sentiment from their patient comments.
Transparency
What is a differentiator of our Care Search product?
AI engine uses algorithmic search
Natural Language Processing allows consumers to use phrases, long tail keywords, or any combination of search terms when conducting a search to get best results. Clinical Taxonomy- includes synonyms, consumer-friendly keywords, abbreviations and common misspellings
Suggested updates for taxonomy based on popular searches
Ability to promote specific providers according to the health systems strategy
What is a question you can ask to tell if Chatbot would be a product that the health system could benefit from?
Do you experience long wait times in the call center? How long are your call wait times?
Yext is a main competitor of our Data Management, Care Search and Web Scheduling products. What is one downside of Yext that we can use as a sell against talking point?
Yext is not healthcare specific and operates in multiple industries. Better question, why is this important?
Two part question:
Part One: True or false, lack of visibility into patient communications and their care journey is a problem that health systems experience.
Part Two: Which product does Loyal offer that is a solution to this problem?
True. CRM.
Name one value statement of Chatbot & Live Chat.
Proprietary neural network and AI engine built on a healthcare-specific model. Loyal’s chatbot has encountered over 50 million healthcare consumer messages.
Feature rich chat agent tool set with physician profile integration
Access to 40+ pre-built intents out of the box and the ability to create custom intents
Multi-language capabilities including Spanish
Integration with the leading EHRs for online scheduling and a personalized experience within the patient portal
Integration with Google Business Profiles to allow users to chat directly from Google
Symptom checker integration to perform virtual triage
Ability to find answers to frequently asked questions without having to connect with live agent
What are 2 differentiators of Loyal's Data Management product suite?
Clinical Taxonomy- includes formal name, synonyms that can be customized based on the health system preferences, consumer-friendly keywords, abbreviations and common misspellings
Data health- Loyal shows the health system where they have gaps in their data based on criteria set by the health system
Bidirectional API to feed data wherever you need it to go
Real time integration for scheduling
User friendly and easy to navigate
Governance structure
Why is this an important discovery question for CRM:
Do communications across the health system happen through a central location or do they come from multiple departments? For example, do appointment reminders and post hospital visit information come from the same place/ software?
Because it is common in the industry for communications to come from multiple departments, with Loyal's CRM solution, this allows health systems to have visibility into all communications and streamline that process and ensure that the same patient doesn't receive too much communication or that there are no gaps of care due to lack of communication/ interaction.
Name our 3 platform customers.
What 3 main products make up Loyal's Reputation Management product suite?
Transparency, Listings Management and Online Reputation
Name our 4 main product bundles?
Chatbot & Live Chat, Data Management, Reputation Management and CRM
What 2 products make up Loyal's CRM solution?
Outreach and Contact Center
How many product add-ons does Chatbot and Live Chat have? What are they?
4: Chatbot Scheduling, Chatbot Portal, Chatbot Symptom Checker, Chatbot GBM