Bonds
IRA (Teller Line)
Rewards Points DMC/ MC
Canadian Checks
eServices
100

Where can Members and Non-Members purchase U.S Savings Bonds?

What is The Unities States Treasury

-Online

-By Phone

-Paper Application

100

What is the script to print IRA contribution/ distribution forms?

What is RG: IRAFORMS


Complete RG: IRAFORMS to print a One-Time Distribution form.

a.   Complete a One Time Distribution form in its entirety.

b.   Obtain the IRA holder’s signature.

c.   Sign the teammember signature area on the form.

100

How many points are rewarded on a Rewards Credit Card upon opening?

What is:10,000 rewards points at card opening; no purchase required

100

What must be printed for the Member negotiating a Canadian Check?

What is: Canadian Check Disclosure

100

eAlerts allow members to do what?

What is: Receive share and loan related alerts via email or text

200

What is the limit that a Member can redeem on U.S Savings Bonds

What is unlimited (no maximum) 

200

What is the normal distribution age:

What is 59 1/2

200

Mastercard Rewards Credit Cards offers how many points per $1 spent?

What is: 1.5 points

200

The check must be converted to WHAT in order for us to negotiate the Canadian check?

What is: US Dollars



  • The foreign currency exchange rate is subject to change daily and is determined by the paying bank on the date they receive the check for clearing
200

After how long do Members have to wait until they can use eDeposit?

What is: 30 days


UNLESS they are a School Employee!

300

What is the limit that a Non-Member can redeem on US Savings Bonds

What is a maximum of $500 value

300

Which IRA plan is NOT tax-deductible?

What is a ROTH IRA


Roth IRA contributions are not tax-deductible, all contributions and earnings left in the Roth IRA for at least five years and withdrawn after age 59 1/2 will not be taxed. There is no mandatory distribution age requirement.


300

*Daily Double*

What is the limit on points earned? When do they expire?

TRICK QUESTION: Unlimited points that never expire



300

What is the check processing fee?

What is: $4 unless in U.S Dollars

300

Can JV or Varsity accounts use eDeposit?

TRICK QUESTION:

Members must be 18 years or older

400

What information is required for idenitifying the Member redeeming the bond? (What information goes on the back of the bond)

What is:

-Name

-SSN (if not on front of check)

-Current Address


Schools First Information:

-Name (signature) & Date

-Title

-Crediting institutions account information 

400

*DAILY DOUBLE*

What are the contribution limits for 2018 and 2019

What is:

  • 2019 Contribution limit is $6,000
  • 2018 Contribution limit is $5,500
400

Through what channels can Members redeem rewards points on both DMC and Rewards Credit Cards?

What is: Through online and mobile banking



400

What is the transaction code?

What is: KRSD/ RG:CANADIANCHECK

400

What script will allow you to view recent eDeposits for Members:

What is: RG:EDEPOSITVIEWER


RG:EDEPOSIT will show whether a Member is eligible for eDeposit or not

500

What is the transaction code to process U.S Savings Bonds

What is: BRXX with the applicable offset.



Note: When redeeming multiple bonds, complete Transaction Code: BR for each bond redeemed. Do not enter multiple bonds as one bond.

·     XX = applicable offset: CD, SD, KD

Example: Transaction Code: BRCD

a.    Select Share ID 01.

Note: To ensure proper tax reporting of bond interest, Share ID 01 is always selected regardless of which share the funds will be deposited.

b.    Select the type of bond being redeemed.

c.     Enter issue year and month.

d.    Enter bond denomination (face value).

e.    Accept the default amount for both:

·     Interest earned; and

·     Bond principal.

f.     Enter the next bond’s information or hit the Esc key when done.

g.    Enter Transaction Code: SD to deposit funds into the applicable share.

500

What is the federal and state tax withholding on distributions on IRAs?

What is:


·      The federal withholding is 10% of the distribution amount

·      The California state withholding is 1% of the distribution amount.


Federal and state income tax is automatically withheld from all IRA distributions, unless the Member elects not to have the taxes withheld. Note: The Credit Union cannot withhold taxes for any other states.



500

How many points are earned on each purchase transaction for debit master cards attached to Investment Checking accounts?

What is: 2 points


- Debit Rewards are only on debit Mastercards linked to the Investment Checking share

- Points earned under one Membership may be combined with Rewards Credit Card.

500

What are the requirements for provisional credit?

What is:

·     Member is in good standing

·     Length of Membership

·     Compensating balance (RG: TI)

·     Account transaction history

·     Amount of the check being presented



The amount credited is provisional due to a possible change in the exchange rate once the check clears the Canadian bank; a future adjustment may be posted to their account.



Transaction Code: GLSDSCSWSCGL Post the provisional credit in the U.S. dollar


500

HELP! I have a Member who needs assistance with Zelle, Billpay, and eDeposits. What ext can I call?

Call the eTeam @ ext6521


Advanced x6535

Billpay x6518

ePay x6536

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