Art of Hosting
What is 15/5 Rule?
At 15 Steps - Greet the guest with a smile and eye contact, at 5 steps - maintain eye contact and smile and greet the guest verbally, using the guest name if you know it
What are the closes shopping malls to the Resort?
Nakheel mall and Golden Mile Gallery
How many nights a guest needs to stay to become Ambassador Elite?
100 nights and 23K dollars spent
What guest room amenity did the Twin Bridges Moto hotel launched for the first time?
Ice Buckets
What is the name of guest bathroom amenities?
This Works
What is LEARN Model? (explain each letter)
Listen, Empathize, Apologize, Resolve, Notify
Who is the developer of Palm Jumeirah Island?
Nakheel
What is the meaning of Marriott Bonvoy?
Bon Voyage, Good travel
When was the first Marriott hotel open and where?
1957, Arlington Virginia
How much is a beach day pass for outside guests?
Starting from 150 AED for Adults, 100 AED for Marriott Associates and 75 AED for kids o weekdays. 250 AED for Adults, 150 AED for Marriott Assocaites and and 125 AED for kids on weekends. Value is fully redeemable on F&B in Bal Harbour only
What are our 3 Brand Values?
True to Marriott's Name, Thoughtful & Forward-Thinking
What is the nearest observation deck and its location?
The View at the palm, level 54, Palm Tower
What are the benefits of Silver Elite Guests?
10 & bonus points, Priority late check out, all benefits of member level
What was the brand of root beer served at the Hot Shoppe?
A&W Root Beer
What day of the week is Okku closed?
Monday
How do we call our Target Guests?
Fulfillment Seekers
What is the closes Monorail station to the Resort and it's location?
Al Ittihad Park, behind Golden Mile
How many nights a guest needs to stay to become Titanium Elite?
75 nights
Where was Marriott's first international hotel open?
Acapulco, Mexico, 1969
How long is our swimming pool?
75 meters
Which of the Brand Values means: "anticipating guests' needs" ?
Thoughtful
What are the closest places to walk with your dog?
Palm West Beach & Al Ittihad Park
Which of Marriott Bonvoy Elite members have benefits "Your 24"?
Ambassador
Which brands of Marriott was debuted in 1983, targeting business travelers?
Courtyard by Marriott
Who's portrait is displayed in the lobby, on the way to escalators?
Bill Marriott