BLU Repair Process
Whom should you contact to start the repair process of the BLU dental laser?
Who is the handpiece sales support team?
If a BLU laser is returned with the box unopened and the seal intact, the customer will receive a full refund.
What is the return policy for the BLU laser ?
If the laser does not turn on, this is the first component you should check.
What is the battery?
BLU laser wavelength.
What is 808 nm +- 5 nm?
A Brasseler District Sales Manager will collect the BLU laser from customer and send it in for repair.
What a Brasseler District Manager should avoid doing?
If a BLU Laser is returned within 60 days of purchase and has been opened and used, the customer will incur a restocking fee.
What does a $1200 restocking fee mean?
Tip is recognized on display screen but will not cut.
What is make sure the procedure preset is set after selection?
BLU laser FDA classification.
What is Class IV?
Essential BLU laser components to include when sending the laser in for repair.
What are the laser pen, foot pedal, batteries and charger cradle?
Customer requests a risk-free demonstration of the BLU laser.
What is contact Brasseler customer service or reach out to the District Sales Manager to arrange an in office demonstration?
Tip is recognized on display screen but will not cut.
What is check tip to make sure it has been initiated if procedure requires cutting?
BLU laser maximum power.
What is 2 watts +- 20%?
This is the first step in any repair process.
What is diagnosing/troubleshooting the problem?
Once opened and used beyond this period, a BLU laser in non-returnable.
What is the official return policy for non-warranty items returned after 60 days?
The BLU laser is not lasing when foot pedal is pressed.
What is check the batteries in the foot pedal?
BLU laser delivery system.
What is optical fiber?
Brasseler guarantees to the orginal buyer that the BLU laser will be free from defects in material or workmanship when used and serviced under normal conditions, starting from the purchase date.
What does the manufacturer's one year warranty cover?
The BLU laser is not lasing when foot pedal is pressed.
What is BLU laser and foot pedal need recalibration/repairing?
400 microns in diameter.
What is the thickness of the disposable tip?
The BLU laser stops working during the procedure.
What is the BLU laser has overheated and needs to cool down?
There are two sizes of disposable fiber tips used for BLU laser procedures.
What are 5 mm and 7 mm disposable fiber tips?
The BLU laser batteries are wobbly when connected to pen.
What is the BLU laser requires repair service?