TV
What is the MAIN difference between Optik TV and Pik TV?
Pik TV is an app you download and with Optik TV you get a PVR box, either HD or 4K.
What is the difference between Shaw and Telus network?
Telus: dedicated network. Shaw: shared network
What are the two terms for Security?
3 years and 5 years.
Aside from Telus, what other mobility provider do we offer?
Koodo
You call a customer, they only have existing Internet services with Telus. What are the other main 4 products you can sell them?
Tv, Home phone, Security and Mobility.
How many basic channels are there?
Over 125 basic channels.
What is the promo for adding mobility perk to their internet services?
Mnhloyalty
What is the difference between Self Monitored vs. Pro Monitored?
Pro monitored has 24 hour guard service (in available cities)
What does BYOD stand for?
Bring your own device.
True or False: When selling a home phone, can the customer keep their current shaw phone number?
TRUE.
True or False: We are able to cancel their shaw services for them.
TRUE
What is the highest speed on Fibre?
Gigabit Internet
How many bundles do we have for security?
7. Secure, Secure + video, Control, Control + Video, Smart Automation, Smart Automation + Video and Smart Camera.
True or False: The more lines added per Telus account, the higher the discount.
TRUE.
What type of cameras do we offer for security?
Indoor, outdoor and doorbell.
Name 5 things to know about PVR's.
1. 1 PVR is wired, others are wireless.
2. Can only get up to 6 PVR's/ house.
3. PVR's have 400 hrs of recording each.
4. Can record 5 shows at once.
5. Recordings are available across all PVR boxes.
Name 2 differences between Copper and Fibre.
Lines and speed - Copper cables are metal. Fibre is Fibreglass cables.
Copper the upload speed is 1/5 of the download speed. Fiber has symmetrical speed.
Name the 3 most popular smart devices.
Smart lock, smart thermostat and a smart garage door controller.
What is the maximum bill credit allowed per account when activating Telus lines?
$200 credits per line, up to 3 lines ($600 credits).
Who is the ideal customer for Living Well Companion?
Elderly or customers with health conditions.
In total, how many Optik packages can we offer?
10 - Essentials, YP6, YP8, YP8+Movies, 3 TP, 4 TP + 1 Prem, 7 TP + 1 Prem, 11 TP + 2 Prem, 22 TP + 2 Prem.
What are the frequencies do the Telus Modem uses?
Dual band - 2.4G and 5G
How much are cancel fees per month for security packages and for smart camera?
$35 for Security packages, and $10 for smart camera.
Telus plans, how much extra per month is it to add Canada/US unlimited calling and texting?
$20 extra per month
True or False: 24hr guard response is available in every city across AB & BC.
FALSE. - Some areas are too remote to facilitated a guard service. (Depends on the city)