You're Just my Type
I am unable to assign sites/sessions to myself or others.
Question
User deleted folder structure for Tower top and COVP. Can you restore?
Escalate to Melanie > Escalate to dev
Need to remove forms from session. I need the following forms remove form my session on site A2C0009A:
permits v51
rma/decom v5.1
3 hybrids cable install v5.1
alpha, beta, gamma sector install v5.1
indoor battery rack install v5.1
indoor equipment rack install v5.1
ssc cabinet install v5.1
tower validation v5.1
site validation v5.1
Form detach button
Provides a range of options to select based on your scope of work, generating a series of additional checklists to then complete with photo or video requirements.
Smart Forms
The dashboard function is not showing up on the top of my page. I need this function to move sites to me.
It looks like you are currently a guest user in Ericsson's tenant https://ericsson.collaboratecenter.com/. Only session admin roles and above can access Ericsson's dashboard.
Link was provided to me by Ericsson to register. I clicked the link and followed the prompt but unfortunately, I get an error message, ‘Tenant is closed for Registration. Please contact Administrator.’
User Error
Need a site that was deleted to be undeleted please.
Dashboard > All sessions > Deleted sessions
Good morning, Can I please have access to all of the UPNY T-Mobile Talonview Drone walks? My dashboard has only limited access to a few select surveys. If any additional information is required please let me know?
Where would you find reasons for a site to be delayed?
User Roles
This feature allows users with little to no connectivity to capture and associate their session content without simultaneously uploading to the cloud.
Offline Mode
The app is saying I don’t have permission to upload or take videos/pictures.
It sounds like permission settings need to be adjusted. Here are links to articles about how to adjust those settings for various device types. Please be sure to allow Talonview access to cellular data, camera, camera roll/gallery, mic, and location:
Android
Apple
Once these steps have been completed, please let us know if the issue persists and we will be happy to help!
Sessions not being to extract PDF. I am not able to extract report in form of email (pdf) from Talonview, your usual support is required.
Incident
Account is locked.
Check user status, registration, enable/disable - direct to tenant admin.
Accidentally removed a checklist that is needed. Now it will not re-populate. Accidentally removed a checklist that is needed. Now it will not re-populate. The form I need to Re-attach is from the main checklist - "TMO COP Questionnaire V5.0" and specifically the list I need re-attached is - "1 HYBRID INSTALLED V5.1"
Can’t re-attach, must escalate to Melanie > escalate to dev. Working on permanent solution.
Sharing from one tenant to another tenant for review by a user in that tenant.
Export for Review
Need support help to gain Talon View access to upload photos for TMO, please. My phone # is 585-489-8798, if someone, anyone can PLEASE CALL ME! Appreciate it & Thank you.
This message indicates that they have not been added or invited to a session yet.
Can you please share which company you are completing work with? User access is typically managed internally but we are happy to help direct you to the right place!
Contractor is unable to log into the session on his up to date mobile app. He is being sent a verification code to join the session and the code is invalid. He is using a Verizon phone that he has used the app with many times in the past.
Problem
Please Re-Activate this Session for viewing. This Session is not one that followed the export to T-Mobiles Tenant process. Last activity was 12/16/20. I took ownership of the Session, but it is showing the same status (Content Not Active). Site ID added to the Subject for Tracking.
Now that you have taken ownership of the session, can you please navigate to your Sessions (homepage) by clicking the Ericsson logo in the upper left corner of the screen and searching for the session here? Once you locate the session, please click the thumbnail of the session and you will be prompted to reactivate. Please click to confirm and then you should be able to access it without the error.
Previous Rejection comments no longer exist. Once Ericsson resends the site for correction, our previous rejection comments no longer exist on the dialogue/comment box (see attached).
After further investigation, we can verify that when a session is exported for review with correction items, the history remains in Ericsson's tenant. This process was designed to allow T-Mobile to receive all submitted items, as well as any (already) approved (by T-Mobile) and newly submitted items for each round of review.
We appreciate you sharing feedback about the review experience and have submitted this additional layer of communication and history as a feature request. The next step from our side is for our product team to review this request. While we cannot provide approval or an ETA at this time, we will continue to track this request and your team will be notified of any new feature releases. We appreciate your continued support.
Customized training examples/material for mobile and desktop users that includes example media and in-depth descriptions regarding their Talonview session deliverables.
Talon Teach
Support, can you please add Mike Murphy @ mike.murphy@velex.com and Josh Philip @ Josh.philip@velex.com to Talon View to receive and perform Ericsson Tenant VSS sessions.
Josh Philip 813 505 2607
Mike Murphy 813 205 0320
User access is managed internally by the Ericsson team so you will need to contact a Tenant Admin at Ericsson to get you setup within their tenant. Once you have been added, you will receive a registration email from support@collaborate.center. After completing registration, you should then be able to login with email and select the Ericsson tenant. Please let us know if you have any questions and we will be happy to further support.
NEW ERICSSON T-MOBILE RCM NEEDING ACCESS TO TALONVIEW AS A SESSION ADMIN UNABLE TO ACCESS TALON.
Question
Good morning, I am inquiring if a user profile has been added to Talon for VSS purposes. The individual is Michael Murphy Michael.murphy@velex.com. We submitted his profile request last week and have yet to receive a registration e-mail from support. Thanks, Brian Colón.
Can you please confirm the tenant URL you are working in?
Some companies may have multiple tenants.
Mobile - can be found with tenant selected during login (should match URL)
Desktop- can be found with session URL or any web URL while working in Talon
How do I share a session in review without completing the review?
In review tenant:
1. Dashboard > Search for session(s)
2. Select one or multiple
3. Switch reviewer
(*Note: Owner vs. Reviewer)
A feature within Talonview that allows specialized user roles to teach the model with accuracy by recognizing objects and identifying deficiencies.
AI Labeling
I am trying to export the pictures for this site, I was told to export as a PDF file. I've been going through all the steps and it says I will receive an email shortly with a download link, but I never receive the email.
1. The email is an automated message from our system. If you have any firewall/security blocks for your company inbox, this could be preventing from receiving the exports. They could also be flagged as spam so be sure to check the junk/spam folders as well so see if the emails are being sent there.
2. When adding an additional recipient email, make sure there are no spaces/incorrect spellings and you must click the green check mark to lock in the email address. If you were to only click continue without first clicking the green check mark to confirm the email and add to the recipient list, the export will not be sent to any of the additional email address(es).