Where Energy Comes From
What are the two main types of electricity sources used in the UK?
Renewable and non-renewable sources.
Who is responsible for the service head and street equipment?
The DNO (Distribution Network Operator).
What is the unique identifier for a gas supply?
MPRN (Meter Point Reference Number).
What does a smart meter automatically send to the supplier?
Meter readings.
What percentage of UK homes use gas central heating?
78%.
What is the name of the agreement OVO uses to buy renewable energy directly from generators?
A Power Purchase Agreement (PPA).
What do customers pay per day regardless of usage?
Standing charge.
Which organisation stores the UK’s gas supply data?
XOServe.
Name one common IHD model used by OVO.
Pipit or Chameleon.
What is the most commonly used boiler type in UK homes?
A combi boiler.
Which organisation maintains the national electricity data (excluding personal data)?
ECOES (Electricity Central Online Enquiry Service).
What type of electricity meter has two registers (day and night)?
Multi-rate / Economy 7 meter.
What type of gas meter has four digits on the display?
An Imperial gas meter.
How often can smart meters send readings?
A) Every 30 mins
B) Once a month
C) Every 12 hours
A) Every 30 minutes.
What document sets the maximum price suppliers can charge for variable tariffs?
The OFGEM Price Cap.
What does MPAN stand for and what does it identify?
Meter Point Administration Number; it uniquely identifies an electricity supply.
Where can all supply and meter information be checked for Elec (nationally)?
Ecoes database.
What must gas usage be converted into before it can be billed?
kWh (kilowatt-hours).
What are two key benefits of smart meters to customers?
Accurate bills & real-time usage insights (or: no estimates, better control over energy).
What is a key emotional impact of rising energy costs on customers?
Stress, anxiety, fear (any of these is acceptable).
What is the correct order of the electricity journey?
Generation → ______ → ______ → Distribution → Customer.
Generation → Transmission → Distribution → Customer.
True or False: When a customer switches electricity suppliers, their electricity meter is removed and replaced.
False — they keep the same meter.
Who is responsible for the pipes in the street and up to the customer’s meter?
The Gas Transporter.
What type of electricity meter do large homes or businesses sometimes require?
A three-phase electricity meter.
Name two major UK energy suppliers (“Big 6” style).
Any two: OVO, British Gas, EDF, E.ON Next, Octopus, ScottishPower.