What is the average in-room response time to urgent technology assistance calls? (5 staff, 11 students an 208 classrooms)
100
This ETS staff person has championed our work across campus and referred the most new customers to production services. (Video Production)
Who is Bobbie White?
100
What is the deadline for making a support request?
(Events Support)
What is never? We'll always help if we are available (and you have a chartstring), but we highly suggest that you requests early as we are a first-come, first-served operation.
100
This department was the biggest user of video production services last year?
(Video Production Services)
Who is the School of Public Health?
100
This California politician told the largest political science class on campus that he is getting out of politics. (Classrooms)
Who is Gavin Newsome? (On the future of education and political networks as outlined in his book Citizenville.)
200
>96.2%
(Events Support)
What is percentage of events clients who recommend ETS to a colleague?
200
This is the highest number of views of a UC Berkeley webcast course and the maximum number of seated students who could have watched it live.
(Classroom Support)
What are 830,300 Views and 731 Students?
200
The Sequestration. (Events)
What congressional catastrophe has been a boon for ETS? (It generated video conference revenue this year in two very interesting events.)
200
After UC Berkeley, this campus is the next largest user of our services.
(Video Production Services)
What is UCSF?
200
Which professor from the Blum Center projects a live Twitter feed during her lecture? (Classroom)
Who is Ananya Roy?
300
Most clients are referred to video production services in this manner.
(Video Production Support)
What is "word of mouth"?
300
63% (Classroom Support)
What is the percentage of surveyed faculty who consider themselves "very comfortable" using technology in the classroom?
300
3,087 Miles Away (Video Production Services)
What is the furthest we've traveled to help produce a video?
300
This interview series has been produced in our studio over 500 times.
What is Conversations with History, with Harry Kreisler?
300
This type of classroom will allow faculty to engage students in new ways.
(Classroom Support)
What is an Active Learning Classroom?
400
This database is used by all sub units in Productions Services to track trouble tickets, manage video projects, bill clients and collect data about our work.
What is Sales Force?
400
The total number of students enrolled in Chem 1A this semester. (Classroom Support)
What is 1,500?
400
This is the number of weekends Events staff worked last year. (Events).
What is 30?
400
These ETS staff people help us reserve venues, catering and process client invoices.
(Events and Video Production)
Who are Christina and Denishi?
400
Events has seen a big jump in requests for these 2 services in the last year. (Events)
What is video-conferencing and live streaming?
500
To provide provide reliable resources and technical support to the UCB campus and minimize lost time due to technology failures.
What is classroom technology services' core mission? (reactive and proactive support)
500
1215%
What is the percentage growth in gross revenue for production services unit recharge since 2009?
500
The off campus location that has been dubbed the "ETS Annex" by classroom and events staff?
What is the Free House?
500
The Production Services Electric Vehicle logs the most miles traveling to this location. (Events)
What is Clark Kerr campus?
500
Research Grant Awardees (Video Production)
This represents the biggest target market for production services - connecting at the grant-writing level