Acronyms
The acronym OE stands for..
What is Open Enrollment?
This federal agency administers the nation’s major healthcare programs, including Medicare and Medicaid.
What is CMS (Centers for Medicare & Medicaid Services)?
Beginning October 2, 2025, the Onshore team will begin using this new daily logging system for productivity tracking.
What is the Dyna DPL (Dynamic Daily Productivity Log)?
All inventory must be logged here throughout the day.
What is ATMOS?
This is the time by which all team members must be at their assigned workstation and ready to begin production.
What is 8:00 AM?
The acronym PROD stands for..
What is Production?
This is the name for the health insurance marketplace operated by the federal government for states that did not establish their own exchange.
What is the FFM (Federally Facilitated Marketplace)?
This technology allows you to access the Centene desktop environment..
What is a VDI? (Virtual Desktop Interface)
Not having a documented ticket for ATMOS issues could result in this.
What is production failure?
If you experience IT issues, this is the first action you must take.
Reach out to the Accenture/Centene Helpdesk
The acronym ENR stands for..
What is Enrollment?
This is the designated time each year when individuals can enroll in, change, or renew their health insurance.
What is Open Enrollment?
This information must be shared with your workbasket SME if you're experiencing technical issues.
What is your IT ticket number?
All notes in ATMOS must meet these three professional standards.
What are correct grammar, spelling, and punctuation?
To ensure you don’t miss audits or leadership updates, you should check this every day.
What is your PeopleShores email?
The acronym ACA stands for..
What is Affordable Care Act?
This type of enrollment is only available outside of Open Enrollment if you experience a qualifying life event like marriage, a new baby, or losing coverage.
What is a Special Enrollment Period (SEP)?
Team members are expected to remain active in this type of communication channel throughout the day.
What is the assigned workbasket chat?
True or False: Minor errors in spelling are acceptable in ATMOS notes.
What is False?
What is our word of the quarter regarding production?
What is growth?
The acronym HIPAA stands for..
What is Health Insurance Portability & Accountability Act?
This is the website where most Americans enroll in health insurance through the federal marketplace.
What is Healthcare.gov?
These are the three required check-in times for workbasket chat updates.
What are 10:00 AM, 2:00 PM, and End of Day (EOD)?
This word describes how ATMOS documentation should be—clear, accurate, and _______.
What is complete?
At each team huddle, members will complete this to reinforce learning.
What is an assessment or survey?