Rad Remedy Tricks
Zeke Geek
AIS Go Figure
Operation Ops
Form Fun
100
You can attach more than one of these to a Remedy ticket
What is a form?
100
This is the Zeke time for 3:00am
What is 27:00
100
782
What is the number of Production Turnover requests submitted in 2016?
100
You would contact this group for job support after hours
What is Blue Hill ops?
100
Zeke Install Request Form
What is the form used for Zeke Install requests?
200
Remedy Change Management offers these two templates
What are Production Turnover and Special Run Request?
200
This is the Zeke term used for a job that runs Monday to Friday
What is Workdays?
200
This AIS team deployed the most Production Turnovers in 2016
What is SRFS?
200
This is where is the Operations team is located on campus
What is 3401 Walnut Suite 265B?
200
You can go here to find all forms related to Production Turnover
What is the Technical Reference Center on Confluence?
300
Online training for many of Penn's policies and systems, including Remedy, can be accessed from this site
What is KnowledgeLink?
300
This is the Zeke term used to describe a job predecessor
What is a When Condition?
300
This type of turnover was deployed the most in 2016.
What is AIX/UNIX Request for Script/Software Moves?
300
One of the managers in Operations
Who is Tim Swan or Tom McGuire?
300
This is where you can find examples of completed Turnover forms.
What is the Forms page in the Technical Reference Center on Confluence?
400
This product will eventually replace remedy
What is ServiceNow?
400
This is the Zeke term used to describe when a job should schedule
What is an Occurs Clause?
400
One of the three persons who submitted the most requests in 2016.
Who is Kalyani Balasubramanian or Narendra Bandaru or John Stahl?
400
This operations staff member has been at Penn the longest
Who is Bob Lakata?
400
One of the two forms that asks you for the version of the project
What is the ESB form or the FAST form?
500
This field in Remedy is used to explain your deployment window and instructions in further detail
What is the Notes field?
500
This is the version of Zeke are we running
What is 6.1?
500
1PM and 5PM
What are the most requested deployment times?
500
This person is the primary contact in Operations for Turnover Questions
Who is Chris Harnett?
500
Three of the types of Production Turnover forms.
What are ESB, FAST, Oracle, Script moves, Special Run, Zeke Install, Changeman, Adabas, Batch Compile, Batch Library, NT?
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