Easy access standard
Maximum Balance?
£85,000
3
What is the cooling off period?
There is none
Maximum balance
£250,000
How many accounts can a customer have?
1 Sole OR Joint
How many withdrawals can they make?
Unlimited however could lose ISA Status
What letters to we send the customer at 4 & 2 weeks prior to it maturing?
maturity instructions & maturity reminder letters
Does this account have a cooling off period?
yes 14 days
Does this account have a cooling off period?
yes 14 days
Does it upgrade automatically when a new issue is released?
No will have to contact us by phone or SMS
Is there any penalties for withdrawing from this product?
No because it's easy access
How long do customers have to apply instructions?
15 working days for cash and 30 working days for S&S
How does a customer apply notice?
Online portal / SMS / Telephone
0.05%
What is the limit of this account that you can fund per tax year?
£20,000
What is the name of the account and rate when an account has not been provided maturity instructions?
matured funds account at 0.10%
How long to customers have to make an ISA transfer in and when does this start?
14 days of the account opening
What account can a customer transfer their funds into without service notice?
X2 Bonus points if explained why
fixed rate bond
Why? - Fixed for longer term
What is the minimum they can withdraw online?
£500
can they have more than 1 funded within the same tax year?
no - 1 funded per tax year
What is the form called that they submit to have their funds early due to exceptional circumstances?
Advanced Access
90 - 1 year
180 - 2 year
270 - 3 year
360 - 5 & 7 year
when we increase/decrease the rate how many days do we give before we increase/decrease?