Angus
Our building staff already uses a work order system.”
That’s great—what do you like most about your current system? How does it handle mobile access and real-time updates for technicians?
We already use DocuSign/Adobe Sign.
That’s great—you clearly value digital efficiency. How do you handle lease-specific workflows like compliance checks and audit trails today?
We don’t have issues with fraud at our properties.
That’s great to hear. How do you currently verify IDs during self-guided tours or after-hours visits?
We don’t get enough calls to justify a system like this.
I understand. How do you currently handle peak times or after-hours inquiries? Would capturing every lead—even during low volume—help improve occupancy?
We already have a background check process in place.
That’s great to hear you prioritize security. How do you currently handle ongoing identity verification beyond the initial hire?
We don’t have time to train our team on new software.
I hear you. How do you currently onboard new staff into your existing system? Would a solution that’s intuitive and requires minimal training make a difference?
We’re fine with paper signatures for now.
Understood. How much time does your team spend chasing signatures or scanning documents? What would it mean if you could cut that time in half?
Our leasing agents handle ID checks just fine.
Understood. How do you ensure consistency and compliance across all locations?
Our leasing agents prefer talking directly to prospects.
That’s great—personal connection is key. How do you ensure prospects get immediate responses when agents are busy or off-site?
We’re happy with our current vendor.
Understood. What do you like most about your current solution, and where do you see room for improvement?
Our tenants rarely complain about maintenance.
That’s great to hear. How do you track preventative maintenance and ensure equipment uptime? Would reducing emergency calls help your bottom line?
We don’t have the budget for new tools.
I hear you. How do you currently measure the cost of delays in move-ins or missed renewals? Would reducing those costs change the ROI conversation?
We’re worried about slowing down the tour experience.
I hear you. How do you balance speed with security today? Would a process that verifies IDs in seconds help maintain that balance?
We already have voicemail and email follow-up.
Understood. How do you track which voicemails convert to leases? Would real-time reporting help you see what’s working?
We don’t have the budget for this right now.
I hear you. How do you currently measure the cost of fraud or insider risk? Would reducing those costs change the ROI conversation?
We’re focused on cutting costs, not adding tools.
Understood. How do you measure the cost of reactive repairs or missed inspections? Would a tool that reduces those costs and extends asset life align with your goals?
Our legal team is concerned about compliance.
That’s a valid concern. How do you currently ensure compliance with ESIGN and UETA standards? SecureSign is designed specifically for real estate compliance—would it help to review those safeguards together?
Our team doesn’t have time to learn another system.
That makes sense. How do you typically onboard new tools? Would a solution that integrates with your existing CRM and requires minimal training be helpful?
Our team doesn’t have time to manage another platform.
That makes sense. How do you currently manage call routing and reporting? Would a solution that automates those tasks and integrates with your CRM save time?
We’re not experiencing any identity-related issues.
That’s great. How do you ensure that risk stays low as your workforce grows or as remote work expands?
We’re satisfied with our current process.
That’s good to know. How do you currently handle after-hours emergencies or vendor coordination? Would improving response times and tenant satisfaction be valuable?
Send me some information.
Absolutely, I’ll send details. Before I do, what’s most important to you—speeding up lease execution, reducing errors, or improving resident experience?
We’re not sure residents will like this.
That’s a valid concern. How do residents currently feel about your security measures? Would offering a safer, more controlled tour experience improve their confidence?
We’re worried prospects won’t like talking to an automated system.
That’s a valid concern. How do you currently handle calls after hours or during high volume? Would giving prospects instant answers and scheduling options improve their experience?
Send me some information.
Absolutely, I’ll send details. Before I do, what’s most important to you—security compliance, ease of integration, or employee experience?