Electronic Service's
Your member has requested a statement of their account because they did not receive theirs in the mail. You may want to have a discussion in regards to what product?
What is E-Statements
Your member mentions they have recently spent a few thousand in unexpected house and auto repairs . They are having a hard time because this has set them back financially. You could have a conversation with your member about what product?
What is personal -Unsecured Loan
You have a person coming in every week to cash their payroll check that is drawn off of PFCU. You may have a conversation with them in regards to what?
What is a New Membership
You open a new account for a member and they have good credit and good pay history . You notice on their credit report they have a few store credit cards.You may have a discussion with your member in regards to what product to help them save money?
What is a PFCU Credit Card
Or unsecured consolidation loan
You open a new business account and they want to be able to pay for supplies quickly and right in the store. What product would you want to recommend for them?
What is a Business Debit Card
Your member is telling you they need to find an easy way to pay their babysitter. You may want to have a discussion in regards to what product?
What is P2P
Your Member has an emergency and needs a small amount of cash now ! You discuss a personal loan with the member but they say they don't have credit and will not qualify for a loan. You would refer the member to what product?
What is a Cash4Me Loan
The member in your teller window just had a new baby. What product could you have a conversation with her about?
What is Dollar Duck Account/minor share certificate
Your member is telling you how hard it is for them to save money . You may talk with your member about what product to help them get started?
What is Pocket Change
Your member is starting their own business, it is going to be a small business where they have a Business Registration Certificate. What kind of account would you recommend them?
What is a DBA Account/Share
Your member called in to check their balance in their account . The member mentioned they have not been feeling well but will be in to deposit their check when they are able to . You might have a conversation with your member about what product?
What is Mobile Deposit Capture
Your member is in your teller window telling you how much they keep having to spend in auto repairs. You may refer them to what loan product?
What is Secured Loan (Auto Loan is also acceptable)
Your member owns Lucky's Pizza down the street and wants an account to take care of all of the finances, what kind of account would you offer them?
What is a Business Account
Your member in your window just got a new job. That member may have a 401 K that that they need to do something with . You may have a conversation with this member in regards to what service?
What is Wealth Management
Your business account has a specialist that processes payroll out of the checking. They are not on the account, but needs viewing access. This application would allow the primary account holder to create them a login and limit what rights they would have, what is it?
What is Business Online Banking
Your member calls in to check the balance in their account and to see what checks have cleared. You might want to have a conversation in regards to what product?
What is Home/Mobile Banking- Lucy
Your member is in your window talking about a camping trip they are taking. They mention how much they would rather stay in a hotel because it would be much more comfortable. What loan product would you discuss with your member?
What is a Secured -RV Loan (Large Recreational is also accepted)
The member in your teller window has a $200,000 balance in their checking account. You may have a conversation with your member in regards to what product to help them earn the most interest?
What is a Share Certificate
You open up a new account for a member and they have insufficient credit on their credit report . You may have a discussion with your member about what product?
What is Secured Credit Card
You have an business account in front of you and they have multiple people that pay for things, they want to set a limit for them each month, and don't want their cards attached to the checking. What would you recommend for them?
What is a Business Credit Card
Your member calls in to place a check order and complains on how expensive they have gotten . Your member tells you they do not use a lot of checks but only use them to pay bills . You may want to have a discussion in regards to what product?
What is Bill Pay
Your member in your window is telling you how much they want to buy a new car but the interest rates are just too high right now so they may just drain their savings account and purchase one with cash. You may refer your member to what product to help them achieve their goals at a lower interest rate?
What is Share Secured Loan
Your member is coming in to the branch to withdrawal cash from their savings account for their weekly spending . What type of account could we offer them to gain the member easy access to their funds?
What is a Checking Account
Your member said they just got out of work and was so glad they were able to make it to the branch in time to deposit their check . You may have a conversation about what product?
What is Direct Deposit/ MDC/ITM
Your member is a sole proprietor, they have an EIN and their Articles. What kind of account would you open for them?
What is an LLC Account