Credit Union
Cards
Lending
Authentication
Services and Terms
100

All members must have a _____________it is the the first step for having access to other products and services in credit union membership account.

Savings/Share/Share Savings Account

100

What type of card needs a signature?

a Credit Card

100

Credit Unions usually provides their members a ________ interest on their Personal loans compared with banks

Lower 

100

What is the basic Authentication?

Full name, member number, las 3 of the social , date of birth 

100
In order to join a Credit Union you must be part of this: (hint: It may include where you live, work, or worship.)
What is FOM - Field of Membership.
200

Mention 5 Credit Union products that you will encounter in an interaction.

Share / Savings

Share Draft / Checking 

Mortgage

Car Loan

Line of Credit 

Personal Loan

IRA Accounts

Certificate of deposits 

200

This type of card can be used almost everywhere and can access an ATM machine where my funds will be withdrawn directly from my checking account.


Debit Card


200

All of these types of loans can be financed new or used with flexible terms as well as 100% financing. They are used as collateral against the loan and full coverage inurance MUST be carried.

Properties, Auto, Recreational Vehicle, Boat or Motorcycle.

200
This independent federal agency supervises all federal credit unions and insures both federal and state-chartered credit unions by administering the NCUSIF.
What is NCUA - National Credit Union Administration
300

This is found in the bottom left portion of a check - it makes sure checks arrive at the right Financial Institution.

Routing Number

300

This type of card is only used at an Automatic Teller Machine to manage funds and usually don't have logos.

ATM Card

300

This type of unsecured loan be used for special projects,  consolidate debts, home improvements, to purchase furniture or vacations. The term is usually up to 60 months.

Personal Loan.

300

If the verification questions ask for the primary card holder date of birth and they answer it could be 01/01/1983 or 01/01/1984  what's your next step?

For security purpose I can only accept 1 definite answer.

300

What are the 8 parts of a call?

  1. call pops
  2. greet caller
  3. gather information
  4. search scripts
  5. verify member
  6. take action
  7. close call
  8. wrap-up call (not always necessary)
400

In a credit union checking accounts are called?

Share Draft

400

This card is not linked to any types of accounts but members can purchase and use the funds deposited previously. 

Pre paid card

400

What is the difference between APR and APY

APR : Interest paid Ej : personal loan, line of credit , credit card

APY: interest received. ej. savings account interest , Certificate of deposit interest.  

400
Using this type of service allows you to electronically move funds from one account to another account anywhere in the world.
What is a Wire Transfer.
500

I'm in no hurry to spend my money - I can take as much time as I want, but I want to make higher dividends on my money so i would like to request a ___________.

Certificate of Deposit/CD/Time Deposit

500

Credit Unions will typically offer a credit card from either of these world famous companies.________________

Visa or Mastercard

500

This type of loan is revolving and can act as overdraft protection on a checking account. You can also draw cash from it and have checks issued.

Line of Credit.

500

This type of Home Equity product generally has a variable rate of interest and is used general for home improvements.

Home Equity Line of Credit/HELOC

500

This type of service is typically available to members in good standing as overdraft protection however a fee would be assessed for using it.

What is Courtesy Pay/Privilege Pay.

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