Communication Basics
What is communication?
The exchange of information, thoughts, or ideas.
What is verbal communication?
Communication using spoken or written words.
What is nonverbal communication?
Communicating without using spoken or written words.
What type of speech is used to teach an audience about a topic?
Informative speech.
What does professionalism mean?
Behaving appropriately and responsibly in a professional setting.
What is active listening?
Paying attention, understanding, and responding to the speaker.
What is active listening?
Carefully listening, understanding, and responding to a speaker.
Name one example of nonverbal communication.
Facial expressions, eye contact, gestures, or posture.
What type of speech tries to convince an audience to think or act a certain way?
Persuasive speech.
Name one quality of a professional employee.
Being reliable, respectful, responsible, or punctual.
What is feedback?
A response or reaction to information that was communicated.
Why is tone of voice important?
It can change how a message is understood.
What can eye contact show?
Confidence, attention, and interest.
What type of speech is given to honor or celebrate someone or something?
Special occasion speech.
Why is punctuality important?
It shows responsibility and respect for other people's time.
What is the difference between verbal and written communication?
Verbal uses spoken words, while written uses words in a written form.
What is one way to make verbal communication more effective?
Speak clearly and choose appropriate words.
How can body language affect communication
It can support or contradict what someone is saying
What type of speech is usually given with little or no preparation?
Impromptu speech.
How should a professional respond to criticism?
Listen respectfully and use it as an opportunity to improve.
Why is clear communication important in the workplace?
It helps prevent misunderstandings and allows people to work together effectively.
What can happen when someone does not communicate clearly?
It can cause confusion, conflict, or misunderstandings.
Why is facial expression important?
It can communicate emotions and attitudes without words.
What type of speech is carefully prepared and practiced before being presented?
Manuscript or prepared speech.
Why is a professional attitude important?
It builds trust and creates a positive workplace environment.