Customer Service
Define customer service in regards to being a good worker
Providing a memorable experience that makes the person receiving your service wants to come back again!
Define Work Ethic!
Define time management
Being on time:)
Good costumer service meets the clients expectations; Great costumer service does what?
It exceeds the clients expectations!
What are Ethics?
The moral principles which we live and work!
Being on time is a critical component of what?
Being professional!
What are the 3 things to exceed your clients expectaions?
Name one of the four traits that goes hand and hand in having a good work ethic.
Motivation, Integrity, Good technical and communication skills, enthusiasm and passion.
In the beauty business, time is what?
MONEY
What is the first and most important part of the hair service?
Consultation
Why is it important to have good technical and communication skills?
It will always ensure that expectations are clear and correct results are delivered.
Poor time management skills will have a catastrophic effect on what?
Your professional reputation, your success!
Name 3 skills in costumer service!
Empathy, communication, patience, problem solving, active listening, reframing ability, time management, adaptability!
Motivation and drive will place opportunity all around you!
Sometimes instances happen and we do run late, if so, what do we do?
Communicate to those it will effect immediately! Both clients and coworkers!