Email etiquette
What should you always include in the subject line of a professional email?
What is a clear and concise description of the email’s purpose?
This body language cue shows you’re paying attention.
What is eye contact?
What are presentation skills for interviews at work?
What are Hard to start applications, requires effort, navigating intention to action.
Approach discussions with openness, check your biases, and consider the other person's feelings and viewpoint.
what is Empathy & Respect ?
The first step in resolving a conflict is identifying this.
What is the root cause?
This greeting is appropriate for most professional emails.
What is “Hello [Name],” or “Hi [Name],”?
Restating what someone said in your own words is called this.
What is paraphrasing?
What are the four presentation skills for work?
What is Planning for interviews, fear of the sensory environment, social masking, support.
Be direct but diplomatic; share your perspective respectfully, focusing on facts rather than assumptions.
What is clarity and honesty?
A win-win outcome is also known as this style of conflict resolution.
What is collaboration?
How many topics should you use in a email?
What is It is suggested to use one topic per email.
This type of question encourages more detailed responses.
What are open-ended questions?
What are examples of presentation skills at work for sensory environments?
What is Loud noises, lights,
Goals of conversations are to
What is to getting to know someone, what are common interests I may have with someone.
Focusing on the problem, not the person, helps prevent this.
What is defensiveness?
Before hitting “Reply All,” you should always consider this.
What is “whether everyone needs the information”?
Nodding, leaning forward, and saying “I see” are examples of this.
What are verbal and nonverbal cues?
What are examples of social masking at work?
What is Stimming, direct communication, pressure to hide your cognitive traits.
Be aware of nonverbal cues (body language) and slow down to avoid misunderstandings.
What is mindful communication?
This technique involves suggesting multiple possible solutions.
What is brainstorming?
What should be included at the end of your email?
What is a signature?
The technique of acknowledging another person’s feelings without agreeing or disagreeing.
What is validating?
What are key strategies for you to have a win win at work for your presentations skills?
What is Building rapport with colleagues, using direct language to express yourself, being hyper-focused on your tasks.
I can have any type of conversations in the workplace. I do not have to be professional all the time.
True or False
What is False
Remaining calm in conflict situations requires managing this.
What are emotions?