Email etiquette
What should you always include in the subject line of a professional email?
What is a clear and concise description of the email’s purpose?
This body language cue shows you’re paying attention.
What is eye contact?
To keep an audience engaged, presentations should always begin with this.
What is a strong opening or hook?
Approach discussions with openness, check your biases, and consider the other person's feelings and viewpoint.
what is Empathy & Respect ?
The first step in resolving a conflict is identifying this.
What is the root cause?
This greeting is appropriate for most professional emails.
What is “Hello [Name],” or “Hi [Name],”?
Restating what someone said in your own words is called this.
What is paraphrasing?
The recommended number of main points for most presentations.
What is three?
Be direct but diplomatic; share your perspective respectfully, focusing on facts rather than assumptions.
What is clarity and honesty?
A win-win outcome is also known as this style of conflict resolution.
What is collaboration?
The rule that suggests keeping emails brief and easy to scan.
What is “one topic per email”?
This type of question encourages more detailed responses.
What are open-ended questions?
This kind of visual aid should support—not replace—your spoken content.
What are slides?
Aim for mutual understanding and solutions, not just agreement.
What is a constructive mindset?
Focusing on the problem, not the person, helps prevent this.
What is defensiveness?
Before hitting “Reply All,” you should always consider this.
What is “whether everyone needs the information”?
Nodding, leaning forward, and saying “I see” are examples of this.
What are verbal and nonverbal cues?
A presenter should always rehearse to ensure they stay within this.
What is the allotted time?
Be aware of nonverbal cues (body language) and slow down to avoid misunderstandings.
What is mindful communication?
This technique involves suggesting multiple possible solutions.
What is brainstorming?
Including this at the end of your message improves professional clarity and makes follow-up easier.
What is a signature block?
The technique of acknowledging another person’s feelings without agreeing or disagreeing.
What is validating?
This technique involves using pauses for emphasis and pacing.
What is vocal variety?
This structure organizes information by stating the main idea first.
What is the inverted pyramid?
Remaining calm in conflict situations requires managing this.
What are emotions?