Inter-professional
A process for communicating critical situations
What is SBAR?
hallucinations and delusions
What is psychosis?
A non-verbal communication technique that can vary widely between cultures
What is eye contact?
The developmental stage for 5-13 year olds, according to Erikson
What is industry vs inferiority?
The first of four maternal tasks, according to Rubin
What is seeking safe passage for her and her fetus
•“A generic term that signifies absence of an object, position, ability, or attribute” (Corless, 2001, p. 352).
What is loss?
A communication style that is respectful, confident, clear and direct
What is assertive?
Validated tool for assessing suicide risk
What is SAD PERSONS?
The devaluing of older people, common in North America
What is ageism?
•Separation anxiety
•Regression
•Night terrors
•Feeding disturbances
What are negative responses to hospitalization?
Depression that may present up to one year after delivery
What is post partum depression?
The 5 stages of the Kubler Ross Death and Dying Model
What are
•Denial
•Anger
•Bargaining
•Depression
•Acceptance?
The part of the CARE confrontation model where one describes specifically what the problem is.
What is clarify?
Medical ethical ideal to not make things worse while taking action
What is the "Do No Harm" principle?
The best technique for communicating with a non-English speaking client
What is an interpreter?
The three phases of separation anxiety
What are protest, despair, and denial/detachment?
The three main identified sexes
What are male, female, and intersex?
“...free from unavoidable distress and suffering for clients, families, and caregivers; in general accord with clients’ and families’ wishes; and reasonably consistent with clinical, cultural, and ethical standards” (p. 82)
What is a good death?
The alternate communication tool for conflict resolution
What is DESC?
D – Describe the behavior
E – Explain the effect of the behavior
S – State the desired outcome
C – Consequence: say what will happen if the behavior continues
A forceful attitude or action that is expressed physically, symbolically, or verbally
What is aggression?
“an environment which is spiritually, socially and emotionally safe, as well as physically safe for people; where there is no assault, challenge or denial of their identity, of who they are and what they need. It is about shared respect, shared meaning, shared knowledge and experience, of learning together with dignity and truly listening.”(Eckermann et al, 1994) 7
What is cultural safety?
•Use concrete explanations
•Give rationale
•Assess knowledge of body, functions, procedures
What are communication strategies for school age children?
Hetero-normative
What is the worldview that all couples are male/female, and there are only two genders
•Death is a normal process
•Focus on pain and other symptom management
•Multidisciplinary approach
•Physical, psychological, and spiritual care
•Facilitates family coping
What are the 5 pillars of palliative care?
The three essential criteria for assertive communication
What are timing, content, and receptivity
•Paraphrasing, Restating, Reflecting, and Exploring are some examples
What are clarifying techniques?
The first step toward cultural safety
What is being aware of one's own biases?
Diagnose
Validate
Explain
What are the principles of rapid response to challenging situations?
–Cost
–Lack of family acceptance
–Lack of support groups
–Social stigma
–Seeking health care as part of a sexual minority
What are the typical barriers faced by lesbian mothers?
It is something nurses may experience as a result of working with dying clients over time
What is compassion fatigue?