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When an adverse event occurs what should we do as nurses to remind everyone?
correcting the and mistakes flaws to avoid future events
In acute care the nurse should begin the discharge planning process at which time?
Immediately after a careful review of initial admission data
When a nurses suggests something to change or recommends something what part of SBAR is that?
Recommendation
student Nurse takes a picture and there is patients in but they are waving and she posts this online, what happens?
Nurses breach patient privacy when there is patients that can be identified.
Cultural Competence is...
requires self-awareness of one’s own cultural values.
Give examples of a nurse demonstrating assertiveness with another health care provider.
Express your own position, using “I” statements. • Make clear statements.
• Speak in a firm tone, using moderate pitch.
• Assume responsibility for personal feelings and wants.
• Make sure verbal and nonverbal messages are congruent.
• Address only issues related to the present conflict.
• Structure responses so as to be tactful and show awareness of the other healthcare provider’s frame of reference.
when do most miscommunications happen
hand off or at shift reports
Alot of med errors happen due to what ?
Poor communication
what best describes continuity of care
therapeutic nurse-client relationship
When caring a poor patient or patient of poverty, a major component of care you want is too ...
maintaining respect for human dignity
List examples of a nurse demonstrating assertiveness with a client/patient
Express your own position, using “I” statements. • Make clear statements.
• Speak in a firm tone, using moderate pitch.
• Assume responsibility for personal feelings and wants.
• Make sure verbal and nonverbal messages are congruent.
• Address only issues related to the present conflict
• Understand that undesired behaviors, not feelings, attitudes, and motivations, are the focus for change
When educating staff about how to reduce errors and increase safety, the nurse manager emphasizes the importance of communication that is..
Clear,Timley,Accurate
When calling a physician, the nurse tells the physician her name, what unit and what hospital she is calling from and she has a patient who's o2 stats are low ,what part of SBAR is that?
Situation
most effective problem-solving style for good outcome and that creates a win-win situation is...
Collaboration
client-centered care is when a nurse provides...
care that is responsive to individual client preferences
assertion communication is ?
ability to say no and to ask for what you want.
Sarah the nurse witness another nurse hitting a patient; wants to remain friends with her but, worries that confrontation with her colleague or reporting her colleague will destroy their relationship. what type of conflict is this ?
Intrapersonal
which of the following as a characteristic of a multidisciplinary team?
They work collbratively,not dependently
Sama newly graduated LPN has just started work on an acute care nursing unit. As a nurse manager, you know that new graduates are most likely to experience what type of violence ?
horizontal violence
client experiences an unusually stressful life event that exceeds their resources and coping skills. The nurse recognizes the client is experiencing which type of crisis
Situational
Which characteristic is a key element of relational continuity with patients and with the entire team?
shared-decision making
characteristics of informational continuity?
It allows for the same patient information to be available to providers throughout the health care system
It refers to data exchanges among providers and provider systems and between providers and patients
Its purpose is to provide continuously coordinated, high-quality care
You are off duty and hear on the news about the Code Orange at the hospital where you work. What are your responsibilities when you become aware of the code?
LPN will not report to work unless he or she is called. Rather, he or she will keep phone access, prepare to go to work if required. If called, the LPN should be aware that parking may be a problem and he or she must also bring ID with them when reporting to work
following are strategies the nurse should use when dealing with an angry patient...
Avoid responding to a patient’s anger by getting angry
Defuse hostility
Use empathy when communicating with the patient
The nurse recognizes that interdisciplinary teams are characterized by what factor?
They share a common mission and goals of working together to resolve complex clinical problems for patients