Section A
Four basic elements of communication
What is Sender, message, receiver, and atmosphere
Where in the Disturbance Resolution model does officer presence belong?
What is Intervention options
Subject debriefing involves five specific actions, what is the first action an officer must take?
What is calm yourself and your partner
An inmate refuses to drop a knife
What is physical intervention
What should you do to let someone else know that you heard what they said?
What is summarize what they said
Mediation is the dispute resolution you're using, what is the first action you take?
What is establish the ground rules for the mediation session
This barrier results in officers withholding opinions that may make them seem different from their peers
What is the us-against-them syndrome
An inmate asks you a question while you are making your rounds
What is basic interaction
One of the key principles of PCS is showing empathy. What is a statement that indicates an officer is showing empathy?
What is It must be frustrating to try to deal with that
When dealing with a person in crisis, you should always
What is take your time
An appropriate use of PCS in the home environment
What is asking open-ended questions to family and friends concerning their interests and experiences
Two inmates are arguing about what television program to watch
What is dispute resolution
Your partner has become frustrated with an inmate and begins to shout at him, what should you do?
What is Officer override
Subject fails to comply and physical force will be used next what communication would be appropriate?
What is Heavy control talk
What should you do after delivering a death notification?
What is staying with the individual
A female inmate has just learned that her son was killed
What is crisis intervention
One of the officer-generated barriers to effective communication is believing the Fight-or-Flight Fallacy. How can it jeopardize officer safety?
What is Officers believe the inmate will comply because he/she did not fight or flee. Ignores possibility of inmate taking compliance to gain an advantage.
The most significant thing in an officer's defense of actions that they did on the job
What is the officer's ability to explain what they had done/justification
What is the meaning of each letter in the acronym REACT that describes the steps of arbitration?
R- Request subject to do something
E- Explain why you need them to do that
A- Allow choice
C- Check decision
T- Take action (DONE)